McLeod Software Headquarters100 Corporate DrBirmingham, AL 35242, USADescriptionWe're looking for an Account Manager who thrives at the intersection of customer relationships and technical problem-solving. In this role, you'll serve as the primary advocate for McLeod's customers ensuring they receive timely support and solutions.You'll collaborate closely with internal support teams, guide customers through challenges while build long-term relationships.What You'll DoAct as the primary point of contact for customer support-related needsBuild and maintain strong, long-term relationships with assigned customersOwn and maintain accurate customer profiles and account detailsPartner with internal teams during billing reviews to help resolve billing issuesMonitor support cases and elevate unresolved issues to management as neededProvide queue coverage during core business hours to ensure consistent customer supportMentor and train fellow team members, sharing knowledge and best practicesContinuously grow your technical knowledge and skill set, especially related to McLeod SoftwareWhat You'll Bring4+ years of experience providing technical support to end users (hardware and/or software)Intermediate proficiency with Microsoft Office SuiteStrong communication skills and a customer-first mindsetAbility to manage multiple priorities while staying organized and responsiveNice to HaveWorking knowledge of the transportation industryExperience with database management systemsWhy McLeod Software?At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software's growth and success. When you join McLeod, you're joining a company that's built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr