Req number:
R7844Employment type:
Full timeWorksite flexibility:
HybridCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
The Account Manager role involves managing the full Statement of Work (SOW) lifecycle and utilizing the Vendor Management System (VMS) to facilitate those workflow processes.Job Description
We are seeking a highly skilled and experienced Account Manager to join our IT team. This position will be full-time, hybrid, and is a salaried position.
What You’ll Do
Serve as the primary point of contact for agency clients and supplier partners within MSP SOW programs, ensuring a high level of service and clear communication
Manage the full Statement of Work (SOW) lifecycle, including pre-bid calls, supplier Q&A, negotiations, onboarding, and project execution
Guide agencies and suppliers through procurement processes to ensure compliance with program rules and regulations
Utilize and optimize the Vendor Management System (VMS) to support workflows and improve operational efficiency
Monitor SOW projects against milestones, manage change orders, and ensure timely, accurate invoicing and payments
Build and maintain strong client and supplier relationships, acting as a trusted advisor
Develop and maintain Standard Operating Procedures (SOPs) for SOW processes across clients
Resolve operational challenges quickly and effectively to keep projects on track
Provide VMS training, onboarding support, and ongoing guidance to clients and suppliers
Track supplier performance and ensure delivery meets service level agreements (SLAs)
Identify and implement process improvements to drive efficiency, productivity, and program success
What You’ll Need
3–5 years of experience in IT account management, project management, staffing/services, or supplier management
Experience supporting public sector clients (ideally Commonwealth of Virginia) and working with suppliers
3–5 years of experience with Workforce Solutions programs, specifically SOW-based services
Strong understanding of IT terminology and ability to help clients define project scope
Hands-on experience with Vendor Management Systems (VMS) (VectorVMS preferred)
Proven ability to manage multiple projects, priorities, and deadlines effectively
Strong communication, relationship-building, and negotiation skills.
Detail-oriented with a focus on process improvement and operational excellence
Ability to analyze workflows and implement strategies to enhance efficiency and innovation
Bachelor’s degree in Business, Management, or a related field (preferred).
PMP certification is a plus
Must be located in Central Virginia with the ability to attend on-site client meetings as needed
Must be authorized to work in the U.S. (no sponsorship provided)
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
$75,000 - $85,000 per year
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Learn how CAI powers the possible at www.cai.io