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Account Manager

ABM Industries

Perryville, MD

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JOB DETAILS
SALARY
SKILLS
Budgeting, Cleaning Equipment, Coaching, Communication Skills, Contract Requirements, Corporate Policies, Corrective Action, Cost Control, Custodial Services, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Distribution Operations, Distribution Services, Distribution Warehousing, Documentation, Employee Retention, Forecasting, High School Diploma, Incentive Programs, Industrial Cleaning, Inventory Management, Leadership, Maintain Compliance, Maintenance Services, Metrics, Microsoft Office, Multitasking, OSHA, Operational Support, Operations, Operations Management, Order Supplies, Organizational Skills, People Management, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Quality Management, Record Keeping, Regulations, Regulatory Compliance, Reporting Skills, Safety Compliance, Safety Standards, Safety Training, Safety/Work Safety, Sales Management, Sanitation, Schedule Development, Team Lead/Manager, Time Management, Training/Teaching, Warehousing, Writing Skills
LOCATION
Perryville, MD
POSTED
6 days ago

Overview

The Account Manager oversees all janitorial and facility cleaning operations for a distribution center environment. This role is responsible for managing cleaning teams, maintaining safety and sanitation standards, ensuring client satisfaction, controlling labor and supply costs, and coordinating daily operational activities to support a clean, safe, and efficient warehouse operation.

Compensation: $80,000 per year salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Shift: Monday - Friday from 8:00AM - 5:00PM EST (will include weekend shifts too)

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management.

Responsibilities

Operations Management

  • Oversee daily cleaning operations within the distribution center, including warehouse floors, offices, restrooms, breakrooms, dock areas, and common spaces. 
  • Ensure all cleaning services are completed according to contract specifications, company standards, and client expectations. 
  • Develop and manage cleaning schedules for day, evening, and overnight shifts. 
  • Conduct regular inspections and quality audits to maintain cleanliness standards. 

Client Relationship Management

  • Serve as the primary point of contact for the client and facility leadership. 
  • Conduct routine meetings with client representatives to review performance, address concerns, and identify improvement opportunities. 
  • Respond promptly to service requests, emergencies, and operational issues. 
  • Maintain strong customer satisfaction and retention. 

Staff Supervision

  • Recruit, train, schedule, and supervise janitorial supervisors and cleaning staff. 
  • Monitor employee performance and provide coaching, corrective action, and recognition when appropriate. 
  • Ensure proper staffing levels to meet operational demands. 
  • Promote a positive and safety-focused work environment. 

Safety & Compliance

  • Ensure compliance with OSHA regulations, site safety protocols, and company policies. 
  • Conduct safety training and toolbox talks regularly. 
  • Monitor proper handling and storage of chemicals and cleaning equipment. 
  • Maintain documentation related to inspections, incidents, and compliance requirements. 

Inventory & Budget Management

  • Manage inventory of cleaning supplies, chemicals, and equipment. 
  • Control labor and operational costs while maintaining service quality. 
  • Track usage and order supplies as needed. 
  • Assist with budgeting, forecasting, and monthly reporting. 

Reporting & Communication

  • Prepare operational reports, staffing updates, inspection results, and KPI metrics. 
  • Communicate effectively with upper management and client stakeholders. 
  • Maintain accurate records of attendance, training, incidents, and service performance. 

Qualifications

  • High school diploma or GED required; associate’s or bachelor’s degree preferred. 
  • 3–5 years of experience in janitorial management, facility services, or warehouse cleaning operations. 
  • Experience managing teams in a distribution center, warehouse, or industrial environment preferred. 
  • Strong leadership and organizational skills. 
  • Knowledge of cleaning procedures, equipment, and safety regulations. 
  • Ability to work flexible hours, including nights and weekends if needed. 
  • Proficiency in Microsoft Office and reporting systems. 
 

Skills & Competencies

  • Leadership and team management 
  • Customer service and relationship building 
  • Problem-solving and decision-making 
  • Time management and multitasking 
  • Budget and inventory control 
  • Safety and compliance awareness 
  • Strong verbal and written communication 
 

Performance Metrics (KPIs)

  • Client satisfaction scores 
  • Inspection and audit results 
  • Labor cost management 
  • Employee retention and attendance 
  • Safety incident reduction 
  • On-time completion of cleaning schedules 
  • Supply cost control 
 

Work Environment

  • Distribution center / warehouse setting 
  • Exposure to industrial cleaning equipment and chemicals 
  • Walking, standing, bending, and lifting may be required 
  • Fast-paced operational environment 

 

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/