| Location | Atlanta, GA |
Job DescriptionWe founded Zelis to help control the rising cost of healthcare and make healthcare more affordable for all of us.Zelis is pursuing an aggressive organic and non-organic growth strategy focused on providing superior healthcare claim lifecycle solutions to payors, providers and individuals from pre-payment through payment. The Account Manager will have responsibility for supporting the day to day management of a large, national payer account within the Zelis portfolio. The Account Manager will partner with the Director of National Accounts for client administration, delivering best in class service and providing proactive solutions to maintain a positive client relationship.Key ResponsibilitiesProvide support in the completion of administrative tasks related to client updates, managing go-live calls and other service-oriented actions to ensure optimal resultsPartner with Operations, IT and other internal teams to align against project deliverables as well as providing tracking, status updates for client milestonesTroubleshoot Operational and IT issues; research issues, liaise with management to determine communications to the client as well as issue resolutionMonitor internal quarterly reporting; scale to understanding data and identifying trends, additional savings opportunities, product performance, and other reportable metricsHandle escalated issues from Client Services and/or other internal teams that require client interactionPartner with Director National Accounts for presentations, client meetings, and other client-facing communicationMaintain awareness of and ensure adherence to Zelis standards regarding privacyQualificationsPreferred Experience / Qualification1-3 years + experience working within healthcare in a client facing roleAbility to work independently as a skill basis and product knowledge increasesDynamic interpersonal skills that will enable developing a strong rapport with the clientAbility to clearly communicate with clients and internal ZELIS stakeholdersA sense of urgency, ability to multi-taskSolid project management and analytical skills desirableThorough knowledge of Excel and other MS Suite productsExperience with SalesForce.com is a plusTravel requirements to (primarily) domestic destinations should not exceed 15%Education:BS Degree preferred but not requiredAdditional InformationDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.#J-18808-Ljbffr