Account Manager

Account Manager Job in Napa, California

Napa, California Position Type: Full Time Shift Type: Afternoon, Evening, Morning, Overnight Req ID: 2026-1643794 Date posted: 07/29/2026

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Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Account Manager. The Account Manager is responsible for day-to-day operations of an assigned account, including hiring, training, disciplining, and terminating staff. The Account Manager will build, improve, and maintain relationships with clients and employees by developing and retaining staff, coordinating needed support services, and solving problems to effectively run the account.  This Manager will meet or exceed financial and operational goals, provide quality customer service, and maintain or oversee maintenance of weekly operating schedules and completion of payroll for assigned security personnel.

RESPONSIBILITIES:

• Lead and supervise a team of 12 security personnel, ensuring optimal performance and adherence to protocols
• Manage payroll and scheduling for the security team, ensuring accuracy and compliance
• Spearhead the hiring and training process for new employees, maintaining a skilled and efficient workforce
• Serve as the security systems administrator, overseeing the implementation and maintenance of security measures
• Coordinate security-related activities and projects, ensuring seamless execution and completion
• Cultivate and manage client relationships, addressing concerns and maintaining high satisfaction levels
• Manage contract workers on daily projects, ensuring alignment with security standards
• Maintain security equipment, overseeing repairs and upgrades as needed
• Oversee alarm monitoring systems and services for both local and remote locations
• Manage emergency and non-emergency communications and responses, ensuring a swift and effective resolution

QUALIFICATIONS:

• High school diploma or equivalent
• Minimum of two (2) years of security operations management experience
• Strong organizational and leadership skills, with the ability to manage a diverse team
• Excellent communication and interpersonal skills for client interactions
• Ability to coordinate and oversee various security-related activities and projects.

PREFERRED QUALIFICATIONS:

• Familiarity with alarm monitoring systems and emergency response procedures
• Knowledge of payroll procedures, hiring processes, and security system administration

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

PAY:

• $75,000 - $80,000/yr.

PPO 14417

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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