The Account Manager acts as the main contact for landscape maintenance clients, fostering long-term relationships to ensure satisfaction and retention while overseeing field operations.
Responsibilities include identifying sales opportunities for enhancement services, preparing estimates, delivering bid proposals, and generating referrals. They conduct site visits to maintain quality, address client concerns, and ensure timely account renewals.
They collaborate with operations to meet service standards, support crew training, promote safety, and meet financial goals by maintaining margins. The role involves maintaining client records, managing accounts receivable, and supporting branch leadership.
Qualifications include a relevant degree or equivalent experience, 3+ years in customer service/management, strong communication, and leadership skills. The position requires travel, outdoor work, and physical mobility on job sites, with a blend of office and field work. The role offers comprehensive benefits and emphasizes teamwork and client satisfaction.