Account Manager - Manufacturing Environment
Whelan Security
San Antonio, TX
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JOB DETAILS
SALARY
LOCATION
San Antonio, TX
POSTED
30+ days ago
Job Title: Account Manager
Location: San Antonio, Texas
Environment: Industrial
Pay Rate: $23.00 / hour
General Job Functions: Customer Service, Supervise officers, scheduling, interviewing, liaison between GardaWorld, the client, and the officers
Shift & Hours: Must be available for all shifts
Who is GardaWorld?
GardaWorld is the world’s largest privately-owned security services company. We protect our clients’ staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries and career advancement opportunities. We encourage diversity and are proud to be an equal opportunity employer. GardaWorld Security Services is looking for an Account Manager to fulfill different assignments for our clients.
JOB DESCRIPTION
Job Responsibilities specific to this client site include, but are not limited to:
- Lead a team of Security Officers by example.
- Prior Experience on the below topics required.
- Managing On-Site Specific Subject Matters:
- The Account Manager serves as the primary point of contact for all subject-specific matters on-site.
- They are responsible for overseeing the technical, operational, or logistical requirements and ensuring that all aspects of the site are functioning efficiently.
- This may include managing equipment, addressing client needs, and resolving any on-site challenges or issues.
- Scheduling: The Account Manager is responsible for creating and maintaining schedules for on-site staff, ensuring that adequate coverage is provided at all times.
- They coordinate the timing of service delivery and personnel assignments to ensure the client’s needs are met within the specified timeframes.
- Corrective Actions: If any issues arise, the Account Manager takes proactive measures to address and resolve them.
- This may involve implementing corrective actions for performance issues, ensuring compliance with safety standards, and conducting investigations or follow-ups on any incidents that may require intervention.
- Payroll Management: The Account Manager ensures that all on-site staff's time is accurately tracked and processed for payroll.
- They handle timesheets, resolve any payroll discrepancies, and work closely with the finance department to ensure that employees are compensated accurately and on time.
- Supervise the day-to-day service provided to the client and ensure service is of the highest standard
- Develop and maintain effective relationships with client and employees, and serve as the liaison between GardaWorld, our client, and our assigned staff
- Meet regularly with client to address problems, provide status updates, communicate needs, and ensure satisfaction
- Participate in the selection, orientation, training, and continual development of staff assigned to the account
- Ensure 100% payroll and billing accuracy
- Ensure 100% compliance with federal, state, and local regulations in assigned account
- Respond quickly to critical situations
- Ability to read and write detailed reports
- Enforce client procedures, regulations, and standards
Qualifications specific to this client site include, but are not limited to:
- Management or supervisory experience
- Knowledge or experience in Security/Private Protective Services
- At least 21 years of age or older as required by applicable law or contractual requirements
- Possess at least an associate's degree or equivalent
- Minimum 3 years progressive progressive management experience
- Pass an extensive screening process
About the Company
W
Whelan Security
Founded in 1949, Whelan has enjoyed a rich heritage of service excellence rivaled by few in the contract security industry. While other security companies have merged, consolidated, downsized, or sold, Whelan is still owned by the same family and driven by the same principles of integrity and conservative business ethics that it was founded upon more than six decades ago. Driven by an employee-centric culture and a performance based business model, the company has grown to become one of the largest security companies in the United States.
At Whelan, we recognize that our highly dedicated team of security professionals are the foundation of our past success and future growth. Our comprehensive program of employee benefits, performance incentives, advancement opportunities and individual recognition awards significantly enhances our ability to attract, retain and motivate an incredible team of dedicated professionals.
COMPANY SIZE
500 to 999 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
1949
WEBSITE
http://www.whelansecurity.com/