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Account Manager

City Wide Facility Solutions

Madison, WI

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JOB DETAILS
SKILLS
Communication Skills, Compensation and Benefits, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Facilities Management, High School Diploma, Interpersonal Skills, Leadership, Maintenance Services, Microsoft Office, Multitasking, Negotiation Skills, Organizational Skills, Performance Analysis, Performance Metrics, Performance Reviews, Problem Solving Skills, Project/Program Management, Property Maintenance, Regulatory Compliance, Relationship Management, Resolve Customer Issues, Sales, Sales Management, Sales Prospecting, Service Delivery, Team Lead/Manager, Team Player, Top Sales Rep, Willing to Travel
LOCATION
Madison, WI
POSTED
Today
City Wide Facility Solutions is seeking a dedicated and results-driven Account Manager to join our team. As an Account Manager, you will play a pivotal role in building and maintaining strong relationships with our clients, ensuring their facility maintenance needs are met with exceptional service and professionalism. This position offers competitive compensation, a supportive team environment, and ample opportunities for career growth.

Responsibilities:
  • Develop and maintain long-term relationships with clients, understanding their specific facility maintenance requirements.
  • Coordinate and oversee the delivery of services, ensuring all operations meet city-wide quality and compliance standards.
  • Identify new business opportunities and promote expanded services to existing clients.
  • Respond promptly to client inquiries and resolve any service issues effectively.
  • Manage contractor relationships, including hiring, negotiation, and performance evaluation.
  • Utilize CRM tools to track client interactions, service schedules, and performance metrics.
Why Join City Wide Facility Solutions?
  • Industry leader with a strong reputation for quality and customer service.
  • Supportive and collaborative work environment fostering professional growth.
  • Competitive salary with potential for commissions and comprehensive benefits package.
  • Culture focused on core values: relentless customer service, growth mindset, and hustle.
Requirements
  • Minimum 3-5 years of experience in account management, sales, or related roles in facility management or building maintenance sectors.
  • Excellent communication and interpersonal skills with a customer-centric approach.
  • Strong organizational skills with attention to detail and the ability to multitask effectively.
  • Proficiency with CRM software and Microsoft Office Suite.
  • Ability to lead teams and manage contractor relationships.
  • Reliable transportation and willingness to travel to client sites as needed.
  • High school diploma required; bachelor's degree preferred.
Benefits

Competitive compensation plan including:
  • Base salary + Monthly Commissions plan
  • Anticipated first-year total comp of $70k; top performers exceed $90k
  • PTO
  • Gas & Phone allowance

About the Company

C

City Wide Facility Solutions

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