Account Manager (Long Term Care Pharmacy)

Who We Are

Managed Health Care Associates, Inc. (MHA), provides care communities with access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum including long-term care, home infusion, and specialty pharmacies, as well as senior living and other group living facilities. Our team of associates are passionate about our common mission of helping people age with grace, and champion our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers

MHA Long-Term Care Pharmacy

Achieving success as a long-term care pharmacy requires a comprehensive range of solutions and insights to create efficiencies, improve revenue and drive out costs. Enabling the success of our members is our mission and has been our mission from the start. This is why MHA was first to market with our long-term care pharmacy network. Our network remains the largest network of independent long-term care pharmacies in the country and is a core factor in securing access and optimum terms for our members. With over 25 years serving our long-term care pharmacy members and anticipating their need. Our member retention rate is market leading.

Who we're looking for

The Account Manager, LTCP will provide unparalleled support of MHA's Long Term Care Pharmacy Members by providing, developing strong relationships with the members in their territory, by providing competitive contracts, as well as interactive Business Reviews all designed to help our members leverage efficiency and cost savings.

The primary responsibility of the Account Manager is to support members within their territory by conducting sales and customer service activities. You will also sell and provide support of pharmaceuticals within long term care pharmacy provider accounts, in accordance with agreed business plans. The Account Manager will also be responsible for working with our Network Team for customer reimbursement issues.

What You'll Be Doing:

Account Relationship Management:

• Serve as the primary point of contact and advocate for clients, ensuring their needs are understood and prioritized thought clear and effective communication.
• Provide direct client support and foster relationships with various contacts within the pharmacy by conducting regular check-ins and follow-ups with customers via email and/or phone to support current needs, address concerns, and provide account updates.
• Monitor and analyze market trends, competitor activities, and customer needs to refine sales tactics.
• Maintain a robust sales pipeline and regularly report on sales activities, progress, and forecasts.

Account Retention and Growth:

• Develop and maintain strong, positive relationships with key client stakeholders to foster trust and loyalty
• Develop and implement effective internal sales strategies to penetrate the post-acute care market and achieve revenue goals.
• Identify opportunities to upsell or cross-sell additional products or services to existing clients.
• Create internal sales opportunities for MHA products and services to long-term care providers for MHA contracts.
• Ensure client satisfaction and retention by delivering a high level of service and support.

Problem Solving and Issue Resolution:

• Identify and resolve any client issues or concerns related to LTC Network and Medicare Part-D promptly and effectively.
• Proactively anticipate potential problems and implement preventative measures to minimize client dissatisfaction.
• Utilize all MHA sales and marketing reports to support and articulate the value prop and review the opportunities for our member pharmacy providers.

Collaboration and Communication:

• Manage and communicate the external sales and marketing activities developed by internal marketing, Trade Relations, senior management and clinical research.
• Work closely with internal teams, including customer service, operations, and product development, to ensure client needs are met.
• Communicate client feedback and market insights to internal stakeholders to drive continuous improvement and innovation.
• Coordinate with the finance team to manage account receivables and ensure timely payments.

Performance Tracking and Reporting:

• Utilize customer relationship management (CRM) tools to manage client interactions, track opportunities, and maintain accurate records.
• Prepare and deliver regular performance reports to management, highlighting achievements and areas for improvement.
• Utilize all MHA sales and marketing reports to support and articulate the value prop and review the opportunities for our member pharmacy providers.

What You'll Bring to the Table:

• Bachelor's degree in Business, Healthcare Administration, Marketing, or related field
• 2-5 years of account management or sales experience, preferably in post-acute care or long-term care pharmacy
• Proven success meeting or exceeding sales targets and driving client retention and growth
• Strong relationship-building skills with the ability to influence stakeholders and act as a trusted advisor
• Demonstrated ability to identify and execute upsell/cross-sell opportunities within existing accounts
• Solutions-oriented mindset with the ability to troubleshoot client issues, including reimbursement and contract challenges
• Solid business acumen with the ability to interpret data, market trends, and client performance to inform strategy
• Strong communication and collaboration skills; able to work cross-functionally to deliver results
• Proficiency with CRM systems and Microsoft Office (especially Excel) to track activity and analyze performance
• Highly organized, self-directed, and comfortable managing a territory in a fast-paced, client-facing environment
• Professional presence with a strong customer-first approach and commitment to delivering value

What's Good to Know:

• N/A Travel
• Hybrid work environment

Why Join MHA:

MHA continues to lead by providing purpose-driven and value-based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best place you'll ever work!

Our associates enjoy the following benefits, and you can, too!

Staying Healthy

• Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options
• Teledoc access
• Fitness Reimbursement
• Commuter Benefit Plan
• Access to an Employee Assistance Program (EAP)

Enjoying Time-Off

• Paid vacation and sick time
• Your birthday day off and a floating holiday
• Paid Parental Leave

Planning for the Future

• 401K with a match
• Employee Stock Purchase Plan
• Life Insurance, short-term & long-term disability insurance
• Access to financial and legal advisors
• Perks and Benefits Discounts

Learning Continuously

• Tuition Reimbursement
• E-learning programs
• Ongoing Team Trainings

Making an Impact

• Paid volunteer time-off
• Donation matching

Physical Demands

The physical demands and work environmental characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computers, computer peripherals, and telephones; extend arms; kneel; talk and hear. The employee must occasionally lift and move up to 15 pounds.
• Mental Demands: Employees must follow directions, collaborate well with others, and manage high workloads.
• Work environment: The noise level in the work environment is usually minimal.

The Company

Managed Health Care Associates, Inc. (MHA) is a leading health care services and technology company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the post-acute health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Consultant Pharmacy Software and Legislative Advocacy. Through the delivery of innovative health care services and solutions, MHA helps members increase operational efficiency, maximize business growth, and provide optimum care for their patients.

Founded in 1989, MHA was purchased by Roper Technologies, Inc. in 2013. Roper Technologies is a constituent of the S&P 500, Fortune 1000. The Company operates market-leading businesses that design and develop vertical software and technology enabled products for a variety of niche markets. To learn more please visit www.mhainc.com.

Salary: The salary range for this role is $67,000 - $72,000

This is the lowest to highest salary range for which the role has been evaluated. An employees position within the salary range will be based on several factors which include, but not limited to education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

We offer a comprehensive benefits package which includes:

Benefits:

• Medical, Dental, Vision Coverage (for employee and family)
• Flexible Spending Account & Health Savings Account with Company contributions
• Employee Assistance Program
• Disability Coverage
• Life Insurance
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO), Paid Holidays, Floating Days

Location: Onsite/Remote/Hybrid - As directed by your manager

Managed Health Care Associates, Inc. is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.