Account Manager

Key Responsibilities

• Serve as the primary point of contact for assigned commercial and fleet accounts, building strong, long-term customer relationships
• Retain and grow existing accounts by identifying opportunities to expand tire, retread, and service solutions
• Provide accurate quotes, proposals, and service recommendations aligned with customer needs
• Partner with service and operations teams to ensure timely, high-quality fulfillment of products and services
• Monitor account performance, customer satisfaction, and service delivery to ensure consistent execution
• Resolve customer concerns quickly and professionally, owning issues through to completion
• Maintain accurate customer records, activity, and pipeline in CRM; provide regular updates and reports to management
• Stay current on products, services, pricing, and industry trends to better support customers

Requirements

• High school diploma or GED required; bachelor’s degree preferred
• 2+ years of experience in account management, customer service, or B2B sales (commercial/fleet experience preferred)
• Strong communication, relationship-building, and problem-solving skills
• Ability to manage multiple accounts while maintaining attention to detail and follow-through
• Proficiency in Microsoft Office; CRM experience preferred
• Valid driver’s license with acceptable driving record
• Ability to travel locally to support customer accounts

Benefits

• Competitive base salary + commission (structured to reward retention and account growth)
• 401(k) with company match
• Health, Dental, Vision, and Life Insurance
• Paid training and clear career advancement opportunities
• Company vehicle or mileage reimbursement (as applicable)

Why Join Us

• Industry leader: Southern Tire Mart is the largest independent commercial tire dealer in North America
• Established customer base with strong brand partnerships
• Growth-focused environment with real opportunity to advance
• A team culture built on accountability, service, and doing the job right