Account Manager - IPM Auditing Exp Req

Commercial Account Managers are responsible for managing commercial pest management programs for food manufacturing and other regulated facilities. Candidates must have direct experience supporting accounts subject to AIB, SQF, BRCGS, and USDA audits. This role is responsible for overseeing branch accounts, maintaining audit readiness, ensuring quality and operational consistency, conducting quality assurance audits, analyzing pest activity trends, supporting training initiatives, coordinating operations, and building strong client relationships.

• Account Oversight & Client Management

• Manage branch accounts, including setup, installations, and cleanouts.

• Conduct client retention follow-ups and ensure satisfaction.
• Handle account-related escalations in collaboration with Service Supervisors and Branch 
Manager.
• Perform annual account assessments and trend reporting.
Quality & Compliance
• Conduct quarterly Quality Audits and ride-along for operational compliance.
• Prepare for and coordinate mobile audits, SOP compliance checks, and audit 
documentation.
• Identify operational trends and proactively recommend improvements.
Training & Operational Support
• Support Service Supervisors and technicians in operational standards, process updates, 
and best practices.
• Assist with training initiatives, focusing on account management, service quality, and 
customer experience.

Communication & Coordination
• Maintain clear, timely communication with Branch Manager, Service Supervisors, and 
Operations leadership.
• Escalate issues promptly and ensure information flow regarding policy updates, process 
changes, and company news.
Competencies
• Problem Solving & Analysis: Identifies operational issues, develops solutions, and 
drives account improvement.
• Project Management: Plans, coordinates, and executes audits, installs, and account 
activities efficiently.
• Customer Service: Maintains strong client relationships and addresses concerns 
promptly.
• Technical & QA Skills: Performs audits, ride-alongs, and quality assessments 
accurately.
• Communication & Collaboration: Engages effectively with branch leadership and field 
staff.
• Leadership (Non-Supervisory): Influences operational practices and account standards.
• Change Management & Initiative: Adapts to process changes and proactively seeks 
improvement opportunities.
• Organizational Support & Ethics: Upholds company values, policies, and ethical 
standards.

Qualifications
• Education/Experience: Minimum of 2 years related experience or equivalent 
combination of education and experience.
• Language Ability: Ability to read, interpret, and communicate documents and reports 
clearly.
• Math Ability: Ability to calculate figures, percentages, areas, and volumes accurately.
• Reasoning Ability: Ability to apply common sense to solve routine and non-routine 
problems.
• Computer Skills: Proficiency in Microsoft Office, Internet applications, and order 
processing systems.
• Certificates/Licenses:
• Valid driver’s license with minimal violations.
• Commercial Applicator License (Core or equivalent) as required in the states in 
which the employee operates.

Work Environment
• Frequently works outdoors and in various customer locations
• Noise levels are typically moderate
• Exposure to weather and environmental conditions may occur.

Physical Demands
• Regularly required to sit, stand, walk, squat, reach, talk and hear.
• Lifting is required occasionally, up to 50lbs.
• Must be able to drive safely and perform on-site inspections