Account Manager I

Div. 134 - Odenton, MD

Summary

Responsible for supporting and maintaining customer relationships, focus on customer satisfaction, service coordination, and identifying opportunities to expand services; works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serve as a primary contact for assigned customer accounts, building professional relationships and ensuring a positive customer experience.
• Establish post-sales relationships to support inspection, testing, and maintenance services for fire protection systems.
• Review customer requirements and coordinate inspection dispatches, including documentation of any third-party or compliance needs.
• Conduct regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed.
• Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers.
• Follow up on completed inspections to confirm satisfaction and identify additional service opportunities.
• Respond promptly to customer requests regarding billing, pricing, inspection results, and other account-related matters.
• Collaborate with service, operations, and billing teams to ensure accurate documentation and efficient service delivery.

Education and/or Experience

Associate or Bachelor's degree in Business, Communications, or a related field preferred; 1-3 years of experience in account management, customer service, or a related role; experience in fire protection or technical services a plus.

Computer Skills

Microsoft Office, Word and Excel.

Physical Demands

Prolonged periods of sitting and computer use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Chesapeake Fire Protection (formerly Chesapeake Sprinkler Company) was originally founded in 1978 as a small family-owned business to serve the fire protection needs of the Baltimore and Washington, D.C. areas. You can rely on our extensive experience, knowledge of the latest technologies, and first-class fabrication facility to meet your fire protection needs.

Chesapeake Fire Protection became a Century Fire Protection Company in 2022. This allowed us to further expand our resources, capacity, and skills to serve our clients. We are headquartered in Odenton, MD with an additional branch office in Ashburn, VA.

We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident