Account Manager

Overview

Account Leadership & Operations

· Oversee all aspects of custodial and facility support operations across assigned schools or campus locations

· Ensure consistent delivery of services in accordance with contracts, scope of work, and ABM standards

· Develop and execute operational plans to meet service, quality, and efficiency goals

· Monitor key performance metrics and implement improvement strategies

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Client Relationship Management

· Serve as the primary point of contact for district leadership, administrators, and key stakeholders

· Build strong, long-term client relationships and ensure high levels of satisfaction

· Lead regular business reviews and provide performance updates, reporting, and insights

· Proactively address concerns, resolve issues, and identify opportunities for expanded services

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Financial Performance

· Manage account budget, including labor, supplies, and equipment costs

· Ensure financial targets are met or exceeded (revenue, margin, cost control)

· Analyze financial reports and adjust operations to improve profitability

· Support forecasting, billing accuracy, and contract compliance

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Team Leadership & Development

· Lead, develop, and support Supervisors and frontline teams across the account

· Drive recruiting, onboarding, and retention strategies

· Conduct performance management, coaching, and succession planning

· Foster an inclusive, safety-focused, and high-performance culture

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Quality Assurance & Compliance

· Implement and monitor quality assurance programs and inspection processes

· Ensure compliance with safety standards, OSHA regulations, and ABM policies

· Enforce proper use of equipment, chemicals, and PPE

· Maintain adherence to school district policies and regulatory requirements

---

Strategic Growth & Improvement

· Identify operational efficiencies and continuous improvement opportunities

· Partner with leadership on innovation, sustainability, and service enhancements

· Support contract renewals, scope

Responsibilities

Account Leadership & Operations

· Oversee all aspects of custodial and facility support operations across assigned schools or campus locations

· Ensure consistent delivery of services in accordance with contracts, scope of work, and ABM standards

· Develop and execute operational plans to meet service, quality, and efficiency goals

· Monitor key performance metrics and implement improvement strategies

---

Client Relationship Management

· Serve as the primary point of contact for district leadership, administrators, and key stakeholders

· Build strong, long-term client relationships and ensure high levels of satisfaction

· Lead regular business reviews and provide performance updates, reporting, and insights

· Proactively address concerns, resolve issues, and identify opportunities for expanded services

---

Financial Performance

· Manage account budget, including labor, supplies, and equipment costs

· Ensure financial targets are met or exceeded (revenue, margin, cost control)

· Analyze financial reports and adjust operations to improve profitability

· Support forecasting, billing accuracy, and contract compliance

---

Team Leadership & Development

· Lead, develop, and support Supervisors and frontline teams across the account

· Drive recruiting, onboarding, and retention strategies

· Conduct performance management, coaching, and succession planning

· Foster an inclusive, safety-focused, and high-performance culture

---

Quality Assurance & Compliance

· Implement and monitor quality assurance programs and inspection processes

· Ensure compliance with safety standards, OSHA regulations, and ABM policies

· Enforce proper use of equipment, chemicals, and PPE

· Maintain adherence to school district policies and regulatory requirements

---

Strategic Growth & Improvement

· Identify operational efficiencies and continuous improvement opportunities

· Partner with leadership on innovation, sustainability, and service enhancements

· Support contract renewals, scope

Qualifications

· Bachelor’s degree or equivalent experience

· 5+ years of management experience in facilities, custodial, or service-related industry

· Demonstrated leadership experience managing multiple locations or large teams

· Strong financial acumen and budget management experience

· Excellent communication, client-facing, and problem-solving skills

Preferred

· Experience managing K-12 or higher education accounts

· Knowledge of custodial operations, floor care, and industry best practices

· Bilingual (Spanish/English) preferred

· Experience in union environments (if applicable)

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Physical Requirements

· Ability to walk sites, perform inspections, and occasionally lift up to 40–50 pounds

· Capability to support operations in a hands-on environment when needed

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Work Environment

· School campuses, administrative offices, and multiple facility locations

· Interaction with students, educators, and staff in a professional and service-oriented manner

· May require flexible hours, including evenings or weekends

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Key Competencies

· Strategic leadership

· Client relationship management

· Financial and business acumen

· Operational excellence

· Decision-making and problem-solving

· Communication and influence

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Success Measures

· Client satisfaction and retention

· Achievement of financial targets (revenue and margin)