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Account Manager (full-time / remote / hybrid)

Prairie States Enterprises, Inc.

Sheboygan, WI(remote)

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JOB DETAILS
SKILLS
Analysis Skills, Brokerage, Change Management, Communication Skills, Compensation and Benefits, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer Training, Customer/Client Research, Data Analysis, Data Quality, Documentation Plan, Driver's License, Exceeded Sales Goal, Health Insurance, Health Plan, Healthcare Quality, Legal, Negotiation Skills, On Call, Performance Analysis, Physical Demands, Problem Solving Skills, Profit & Loss Analysis, Quality Management, Quality of Care, Reinsurance, Sales, Sales Management, Sales Presentation, Sales Strategy, Strategic Planning, Team Player, Time Management, Work From Home
LOCATION
Sheboygan, WI
POSTED
3 days ago
Account Manager (full-time / remote / hybrid)

ACCOUNT MANAGER (FULL-TIME / REMOTE / HYBRID)

This is a full-time position with a hybrid remote work arrangement in our Sheboygan, WI location. No weekends, holidays or on-call rotations. Ideal candidate will work in Wisconsin.

Prairie States Enterprises, Inc. is a third party administrator, a benefits industry leader, and a trusted advisor to self-insured companies and their employees. We provide a complete range of medical benefit management services, all performed in-house, and to exacting standards of excellence. JOB SUMMARY Reporting to the Director of Account Management, the Account Manager provides Account Management functions for assigned PSE clients including building positive, consultative relationships with Client Contacts, Brokers and Consultants. The Account Manager analyzes customer data, and develops recommendations and solutions. The Account Manager works strategically with the Sales Team to attain new business and to deepen the current business relationship with PSE by adding additional services at renewal. The Account Manager is integrally involved in the implementation process of new customers. SUMMARY OF ESSENTIAL JOB FUNCTIONS
  • Manages all facets of the renewal process, including presentation of data and results to customer and/or broker.
  • Completes coordination of New Group Implementation, partnering with internal team, PBM's, Networks, other vendors.
  • Prepares and analyzes standard, ad hoc and Navigator reports as requested by customers and brokers for periodic presentations
  • Develops proficiency in Deerwalk/Cedargate analytics platform and uses the platform to communicate plan performance. Partner with brokers and consultants to use Deerwalk/Cedargate to help drive plan decisions.
  • Responsible for optimizing the Customer Relationship Management (CRM) platform, ensuring data integrity, and providing user support to drive customer satisfaction and business efficiency.
  • Assists in customer related questions, issues and requests, with the assistance of the internal team when needed.
  • Possesses a thorough understanding of internal reports and plan modeling system in order to educate and assist clients/brokers in their strategic plan design analysis for best performance outcomes.
  • Assists in coordinating communications to customers/brokers on legislative changes, product enhancements, customer updates, etc.
  • Works with the Stop Loss Analyst to negotiate and deliver reinsurance and transplant quotes within deadlines and specifications for renewals.
  • Assists with finalist sales presentations
  • Writes and reviews Plan Documents and Plan Amendments with the assistance of our legal counsel.
  • Creates clients' Summary of Benefits and Coverages (SBC's) documents.
  • Updates the account management activities within the proprietary Account Management & Sales Tracking System.
POSITION REQUIREMENTS
  • Bachelor's Degree in Sales, Management or Business-related field preferred with 2+ years successful experience in an Account Management role in the Health Insurance arena (i.e. TPA, Agency, or Brokerage firm)
  • In lieu of a Bachelor's Degree, Associates Degree in Business related area required with 5+ years of successful experience in Account Management role in Health Insurance arena (i.e. TPA, Agency or Brokerage firm)
  • Current State insurance license(s) or commitment to attain within 1-3 years of employment.
  • Current driver's license with a satisfactory driving record
REQUIRED COMPETENCIES
  • Change Management - Accepts, supports, and executes assignments in conditions of change which support attaining department goals.
  • Effective Communication - Demonstrates effective and responsive communications following the appropriate reporting structure.
  • Accountability/Results - Achieves and/or exceeds result based goals that were specific, measurable, and timely.
  • Teamwork - Demonstrates teamwork behaviors and makes positive contributions and which support the achievement of department goals.
  • Customer Satisfaction - Dedicated to the PSE service model and meets or exceeds PSE customer satisfaction expectations in providing exemplary service.
  • Professional Growth - Takes ownership of one's professional growth within one's current position and to advancement at PSE.
PHYSICAL DEMANDS / WORK ENVIRONMENT This is sedentary position which requires the individual to sit for long periods of time and the proper positioning/posturing for extensive viewing of computer screens and computer related work is required. It is encouraged that individuals intermix this sedentary time with periodic movement within one's office space and/or to other office areas to counteract the sedentary nature of this position. To the selected candidate, we offer:
Competitive compensation based on experience and a comprehensive benefit package provided to include Medical, Dental, Vision, Life, STD/LTD, FSA, Paid Time Off, 401k with match, wellness and exercise membership and more. Click HERE to view our full-time benefits flyer. Opportunity for meaningful career growth within a results-driven company and our company culture is one of ambition, integrity, empowerment, teamwork and a passion for personal and company success.

If this sounds like you and you're seeking career growth with an exciting new career path in overseeing the quality of health care for our clients and their members, please send your cover letter and resume following the instructions for this site.

Prairie States Enterprises
Equal Opportunity Employer

PI0a248069a1a0-5475

About the Company

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Prairie States Enterprises, Inc.