The Account Manager is responsible for contacting customers to address past due payments, make payment arrangements, update account information, and answer questions about accounts, ensuring compliance with relevant laws and regulations.
They will communicate via phone, email, text, and letters, document all interactions accurately, and utilize various resolution remedies to bring accounts current.
Qualifications include customer service or collections experience, proficiency with Microsoft Office, strong communication skills, and the ability to multitask in a fast-paced environment.
They must understand industry regulations, maintain confidentiality, and work flexibly, including evenings and weekends. Success is measured by meeting performance goals, teamwork, and adherence to policies.
Physical demands and work environment are typical of an office setting, with accommodations available for disabilities. The role emphasizes equal opportunity employment and ongoing training to ensure compliance and effectiveness.