Account Manager - Employee Benefits Large Group

Manage implementation activities for new groups and vendor setup, including medical, dental, vision, life, disability, COBRA, HSA, FSA, HRA, LOA, and FMLA services. We're seeking an Account Manager to join our Employee Benefits Health & Welfare team and deliver exceptional service and strategic support to our clients and internal partners.

OVERVIEW

Account Manager - Employee Benefits Health & Welfare
In-Office| San Antonio, Texas

At Alera Group, we help organizations build competitive, compliant, and people-focused benefits programs that support employees and drive business success. We're seeking an Account Manager to join our Employee Benefits Health & Welfare team and deliver exceptional service and strategic support to our clients and internal partners.

This role is ideal for a collaborative, client-focused professional who thrives in a fast-paced environment and enjoys building strong relationships while managing complex employee benefits programs.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You'll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
  
• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  
• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
  

RESPONSIBILITIES

What You'll Do / Your Impact

Client Service & Relationship Management

• Serve as a day-to-day contact for employee benefits clients, supporting ongoing service needs and benefit administration
• Partner with carriers, vendors, and internal teams to resolve claims and benefit-related issues
• Support client communications related to benefit plans, enrollment, eligibility, and program administration
• Build strong internal and external relationships through responsive, high-quality service

Benefits Administration & Operational Excellence

• Coordinate annual Open Enrollment activities and employee education initiatives
• Manage implementation activities for new groups and vendor setup, including medical, dental, vision, life, disability, COBRA, HSA, FSA, HRA, LOA, and FMLA services
• Monitor benefit administration processes, carrier portals, EDI feeds, and compliance-related activities for accuracy and efficiency
• Support audits, required filings, and ACA-related compliance initiatives

Employee Education & Communication

• Conduct employee meetings, webinars, and educational sessions
• Assist with development and peer review of employee communication materials
• Maintain wellness event calendars and coordinate distribution of wellness information

Team Collaboration & Continuous Learning

• Follow established service workflows and operational procedures to ensure consistency and client satisfaction
• Stay current on industry trends, regulations, carrier products, and underwriting approaches
• Assist in mentoring and supporting service team development

QUALIFICATIONS

What You Bring

Required

• 5-6 years of employee benefits, insurance carrier, benefits administration, or brokerage experience
• Active Life & Health Insurance License
• Strong understanding of employee benefits programs including medical, dental, vision, life, disability, and wellness programs
• Knowledge of HMO, PPO, and CDHP health plans and employee benefits regulations
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities independently in a fast-paced environment
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint

Preferred

• Bachelor's degree or equivalent professional experience
• Professional certifications such as CEBS, PHR, CLU, GBA, CBP, or similar
• Experience supporting ACA compliance and employee benefits administration platforms
• Experience conducting employee education and communication initiatives

ADDITIONAL INFORMATION