Account Manager - Employee Benefits Location - Hybrid in Grand Rapids, MI
Alera Group is seeking an Account Manager to join our Employee Benefits team. This role is ideal for a client-focused professional who thrives in a collaborative environment and enjoys managing relationships, supporting renewal strategy, and delivering exceptional service to clients.
As a key member of the client team, you will partner closely with Account Executives and Team Leads to support both new and existing business while helping clients navigate their employee benefits programs with confidence.
About Alera Group
Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We serve clients across Employee Benefits, Property & Casualty Insurance, and Financial Services. With offices nationwide, we combine national strength with local service through a deeply collaborative approach.
This role will focus on supporting and retaining clients by developing relations built on the highest degree of customer service and technical know-how, and by delivering proactive services.
Why Alera Group
Make an Impact: Your work supports businesses and individuals in protecting what matters most.
Grow With Us: We invest in development, mentorship, and long-term career growth.
The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business.
National Strength. Local Heart: Scale, resources, and expertise - with relationships that feel personal.
RESPONSIBILITIES
What You'll Do / Your Impact
Manage renewal and proposal processes for assigned clients
Develop and maintain strong relationships with insurance carriers and underwriters
Negotiate with carriers and service providers on behalf of clients
Gather and prepare renewal data, applications, and supporting documentation
Prepare materials for and participate in client meetings and presentations
Conduct open enrollment meetings and employee education sessions as needed
Assist clients with claims reporting, follow-up, and resolution support
Review insurance policies, coverage details, and client exposures
Handle day-to-day client service requests with accuracy and responsiveness
Utilize internal systems including BenefitPoint and Employee Navigator to maintain client records and workflows
Identify opportunities for cross-selling and additional client support services
Assist in onboarding and training entry-level team members
Stay current on industry trends, carrier updates, and employee benefits best practices
QUALIFICATIONS
What You Bring
Minimum of 3 years of experience in Benefits Administration, Human Resources, or Employee Benefits account management
Business-related degree preferred or equivalent professional experience
Strong client service and relationship management skills
Excellent verbal, written, and presentation skills
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and organizational skills
Proficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint
Experience with BenefitPoint, Employee Navigator, or similar systems preferred
Ability to collaborate effectively across teams and departments
Willingness to obtain and maintain a Michigan Life & Health Insurance License
ADDITIONAL INFORMATION
Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
Work Model: This role is Hybrid
Professional Development - Alera Group Academy At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You'll have access to:
Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support