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Account Manager - Employee Benefits

Alera Group

Grand Rapids, Michigan

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JOB DETAILS
SKILLS
Best Practices, Brokerage, Business Support, Compensation and Benefits, Cross-Selling, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Service Management, Customer Support/Service, Detail Oriented, Employee Benefits, Financial Services, Health Insurance, Human Resources, Industry/Trade Analysis, Insurance, Insurance Underwriting, Leadership, Life Insurance, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Negotiation Skills, Onboarding, Organizational Skills, Presentation/Verbal Skills, Property and Casualty Insurance, Record Keeping, Relationship Management, Sales Management, Sales Presentation, Service Delivery, Staff Training, Team Player, Writing Skills
LOCATION
Grand Rapids, Michigan
POSTED
30+ days ago
OVERVIEW

Account Manager - Employee Benefits
Location - Hybrid in Grand Rapids, MI

Alera Group is seeking an Account Manager to join our Employee Benefits team. This role is ideal for a client-focused professional who thrives in a collaborative environment and enjoys managing relationships, supporting renewal strategy, and delivering exceptional service to clients.

As a key member of the client team, you will partner closely with Account Executives and Team Leads to support both new and existing business while helping clients navigate their employee benefits programs with confidence.

About Alera Group

Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We serve clients across Employee Benefits, Property & Casualty Insurance, and Financial Services. With offices nationwide, we combine national strength with local service through a deeply collaborative approach.



This role will focus on supporting and retaining clients by developing relations built on the highest degree of customer service and technical know-how, and by delivering proactive services.



Why Alera Group
  • Make an Impact: Your work supports businesses and individuals in protecting what matters most.
  • Grow With Us: We invest in development, mentorship, and long-term career growth.
  • The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business.
  • National Strength. Local Heart: Scale, resources, and expertise - with relationships that feel personal.

RESPONSIBILITIES

What You'll Do / Your Impact

  • Manage renewal and proposal processes for assigned clients
  • Develop and maintain strong relationships with insurance carriers and underwriters
  • Negotiate with carriers and service providers on behalf of clients
  • Gather and prepare renewal data, applications, and supporting documentation
  • Prepare materials for and participate in client meetings and presentations
  • Conduct open enrollment meetings and employee education sessions as needed
  • Assist clients with claims reporting, follow-up, and resolution support
  • Review insurance policies, coverage details, and client exposures
  • Handle day-to-day client service requests with accuracy and responsiveness
  • Utilize internal systems including BenefitPoint and Employee Navigator to maintain client records and workflows
  • Identify opportunities for cross-selling and additional client support services
  • Assist in onboarding and training entry-level team members
  • Stay current on industry trends, carrier updates, and employee benefits best practices
QUALIFICATIONS

What You Bring

  • Minimum of 3 years of experience in Benefits Administration, Human Resources, or Employee Benefits account management
  • Business-related degree preferred or equivalent professional experience
  • Strong client service and relationship management skills
  • Excellent verbal, written, and presentation skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Proficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint
  • Experience with BenefitPoint, Employee Navigator, or similar systems preferred
  • Ability to collaborate effectively across teams and departments
  • Willingness to obtain and maintain a Michigan Life & Health Insurance License
ADDITIONAL INFORMATION

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid

Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have access to:
  • Role-specific learning paths
  • Leadership development programs
  • Technical and compliance training
  • Industry certifications and continuing education support
  • Peer learning and knowledge-sharing communities
Whether you're deepening technical expertise

About the Company

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Alera Group