Account Manager - Employee Benefits

ResponsibilitiesProvide service delivery to an assigned block of clientsResolve moderately complex customer service problems directlyAct as an outward-facing, dedicated resource for assigned accounts, typically with direct client contact on assigned accountsBuild relationships with employer/group clients and serve as the primary point of contact for service deliveryRepresent client internally and coordinate with other functions to implement client systems and address service needsEscalate client concerns when appropriateAssist client services management in conducting client meetings as neededInputs data into appropriate software for vendors/carriers/clients within required timeframeCoordinate employee communications for enrollmentParticipate with new client set-up, renewals, and open enrollment meetingsEstablish and preserve a solid business rapport with clients and vendorsDiscuss with clients applicable legislation and market trendsEnsure that all internal controls and procedures are followedGenerate client interest in additional lines of coverageRequirementsHigh School Diploma or GED required3 to 5 years customer service experience in the insurance industry requiredMust maintain current required licenses and certifications relevant to field of expertiseDemonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externallyEffective customer service skillsProficient use of applicable technologyAbility to work in team environment as well as independentlyMust be able to travel based on client and business needs#J-18808-Ljbffr.