Lead Operations. Build Teams. Deliver Exceptional Event Experiences.Are you an experienced operations leader with a background in event security, venue operations, sports and entertainment, convention centers, or crowd management? Have you successfully managed large event workforces, partnered directly with clients, and overseen high-profile events where operational excellence is non‑negotiable?BEST Crowd Management is seeking a dynamic Account Manager to lead event operations in Minneapolis, MN. This is an opportunity to oversee a large‑scale operation, manage a workforce of 100+ event staff, and play a critical role in delivering safe, secure, and memorable guest experiences at major events.Base Salary: $80,000 - $85,000 annually401(k) with Company MatchPaid Time OffEmployee Assistance ProgramProfessional Development & Leadership Growth OpportunitiesCareer Advancement Within a National OrganizationOpportunity to Lead Operations at High-Profile Events & VenuesWhat You'll DoAs the Account Manager, you'll serve as the operational leader responsible for workforce management, client relationships, event execution, and business performance.Key Responsibilities IncludeLead all aspects of event operations, staffing, recruiting, onboarding, training, scheduling, and event executionManage and develop a workforce of 100+ part‑time/event employees and front‑line supervisorsPartner directly with venue leadership and clients to ensure exceptional service delivery and account performanceDevelop staffing plans and operational strategies to meet event demands while controlling labor costsOversee scheduling, payroll, invoicing, budgeting, and financial accountabilityCoach, mentor, and develop supervisors and team leaders to build a high‑performing cultureCoordinate incident response activities and partner with law enforcement, public safety agencies, and venue management when neededSupport emergency preparedness planning and operational response during critical incidentsMonitor key performance metrics and implement continuous improvement initiativesEnsure compliance with company standards, client expectations, and regulatory requirementsProvide leadership during nights, weekends, holidays, and event‑day operationsWhat We're Looking ForRequired Experience2+ years of experience as an Account Manager, Operations Manager, Senior Supervisor, Security Manager, Event Manager, or similar leadership roleExperience managing teams of 100+ part‑time, seasonal, or event‑based employeesDirect client‑facing experience with responsibility for relationship management and service deliveryExperience with employee scheduling, staffing plans, payroll administration, labor management, and budgetingAbility to work flexible schedules, including evenings, weekends, and holidaysValid driver's license and ability to travel as neededHighly Preferred BackgroundsEvent Security OperationsCrowd ManagementStadium & Arena OperationsSports & Entertainment VenuesConvention Center OperationsLive Events & FestivalsContract Security OperationsAdditional Preferred QualificationsExperience coordinating with law enforcement, emergency management teams, fire departments, or venue security partnersStrong incident management and emergency response experienceDemonstrated success leading large operational teams in fast‑paced environmentsExperience improving workforce engagement, retention, and operational efficiencyBachelor's degree or equivalent leadership experienceWhy Join BEST Crowd Management?At BEST Crowd Management, you'll do more than manage events—you'll lead large‑scale operations, develop future leaders, build meaningful client partnerships, and help create safe, exceptional experiences for thousands of guests.If you're an operations leader ready for your next challenge and looking to make an immediate impact, we'd love to hear from you.Apply today and step into a role where every day is exciting, impactful, and full of possibility!It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.#J-18808-Ljbffr