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Account Manager Commercial Lines-Construction

The Hotaling Group Inc.

Melville, NY

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JOB DETAILS
SALARY
$85,000–$95,000 Per Year
SKILLS
Administrative Skills, Best Practices, Billing, Business Operations, Communication Skills, Community Relations, Competitive Analysis/Strategy, Construction, Contract Analysis, Cross-Selling, Customer Relations, Customer Satisfaction, Customer/Client Research, Data Entry, Data Quality, Detail Oriented, File Maintenance, Insurance, Insurance Sales, Insurance Underwriting, Microsoft Excel, Microsoft Outlook, Microsoft Word, Organizational Skills, Policy Analysis, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Sales Management, Time Management
LOCATION
Melville, NY
POSTED
Today

ACCOUNT MANAGER Commercial Lines-Construction

PositionTitle AccountManager

Department CommercialLines-Construction

Reportsto Assistant Vice President of Commercial Lines

Salary: $85,000-$95,000

FLSA Status

  • Temporary?Full-Time?Part-Time
  • Non-Exempt?Exempt

JOB RESPONSIBILITIES & REQUIREMENTS

  • Creates signature service interactions with clients by responding in a timely manner to inquiries and listening for additional opportunities to address their coverage needs
  • Reviews client exposures, loss experience and current coverage and recommends appropriate products and services. Presents clients with accurate market data from appropriate resources to advice and counsel on complex risks.
  • Proactively owns and manages assigned book of business.
  • Supports Producers in addressing client questions and/or concerns.
  • Utilizes strong knowledge of Commercial Lines coverage to review and proactively process renewals and upgrade coverage levels.
  • Performs reviews of client’s sub-contractors’ policies for coverage deficiencies
  • Ability to interpret complex contract verbiage into relatable data points.
  • Effectively process all endorsement requests, cancellations, billing inquiries, and day-to-day service-related issues in a timely manner, adhering to best practices standards and communicating such process to the client as necessary.
  • Solicit and/or cross sell additional coverage required to effectively round out the account.
  • Provide policy and exposure analysis and/or assessment to determine appropriate coverage options to ensure client is adequately insured.
  • Address complex coverage issues in a creative solution motivated manner.
  • Maintain organizational efficiency through continual business process improvement.
  • Ensure client data integrity through accurate data entry, file maintenance, and professional business communication.
  • Assists Property & Casualty team proactively and assists with a variety of administrative duties.
  • Initiates action to help team achieve organizational goals in production and client satisfaction.
  • Be a self-starter and willing to take “ownership” of day-to-day service issues related to assigned book of business.

  • Maintains professional development and certification through active learning opportunities.
  • Expand professional development to keep abreast of changes in the insurance industry as a whole.
  • Network with other insurance professionals to maintain competitive market intelligence.
  • Research changes in insurance company underwriting guidelines, products and policy conditions that may affect the member’s business operations.
  • Stay abreast of changes within the industry relating to services and procedures.
  • Participates and attends community relations activities per business needs.
  • Other duties as assigned.

REQUIRED SKILLS/QUALIFICATIONS

  • Bachelor’s Degree preferred
  • 5+ years or more of related experience in Commercial Lines Services.
  • Property&CasualtyLicenserequired.
  • Exceptionalcomputerskills(MicrosoftOfficeSuite–Word,Excel,Outlook,etc.)
  • Abilitytoprioritizeworkloadaccordingtovolume,urgency,anddeadlines,etc.
  • Strong organizational skills and high attention to detail
  • Workcollaborativelywithothers
  • Ability to be discrete and maintain confidentiality on a wide range of issues
  • Strong ability to communicate both verbal and written
  • Resourcefulandproactive

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

About the Company

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The Hotaling Group Inc.