Account Manager

About Us:

Trolley House Refreshments is the convenience services division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We deliver customized snack, beverage, and fresh food solutions to offices, hotels, and public venues through modern vending and micro-market services.

Our commitment to quality extends beyond the food--we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued. We hope you will join us!

Our Values - The Trolley Way:

• No excuses
• Do the right thing
• Can-do attitude
• Always growing
• Help first--be the solution
• Transparency and honesty--no BS

Please visit our website at www.trolleyhouseva.com to learn more!

About you:

• You are results-oriented and motivated by achieving goals efficiently and effectively.
• You think strategically and are always looking ahead to identify opportunities and solutions.
• You enjoy solving problems and finding ways to improve processes and outcomes.
• You are forward-thinking and adaptable in fast-paced, changing environments.
• You communicate clearly and professionally, both verbally and in writing.
• You are an active listener who values understanding others and building strong working relationships.
• You approach conversations with confidence and professionalism, using strong negotiation skills to create positive outcomes

How You Will Make an Impact:

Sales & Business Development-

• Develop sales presentations and proposals to explain service offerings
• Contact prospective and existing customers to discuss how products and services can meet their needs and identify growth opportunities
• Source and develop client referrals and prospects
• Respond to sales inquiries by phone, electronically, or in person
• Recommend service features based on customer needs and company capabilities
• Quote pricing, contract terms, and fulfillment dates
• Negotiate pricing and service agreements
• Maintain and strategically grow a book of business
• Prepare and present sales updates and account insightsduring weekly sales meetings
• Attend networking events, trade meetings, and industry associations including AMA, ALA, Chamber of Commerce, and IFMA
• Stay informed on market conditions, business trends, regulations, and industry developments

Account Management & Customer Retention-

• Build and maintain strong, long-term customer relationships
• Onboard new customers to support account success, revenue growth, and profitability
• Follow up with customers to ensure satisfaction and provide resolutions and feedback
• Visit customer accounts to identify opportunities to improve customer experience and ensure quality standards are consistently met
• Maximize account profitability through pricing management, waste reduction, and account evaluation
• Meet retention visit goals established by leadership
• Ensure customer service satisfaction through regular follow-up on sales activity

The Account Manager is responsible for driving customer growth and retention through proactive account management, relationship building, and business development. This role manages a strategic book of business, identifies sales opportunities, supports customer onboarding and satisfaction, and serves as the primary liaison between customers and internal teams to ensure service excellence and account profitability.Schedule:Monday-Friday during normal business hours, with occasional evening/weekend hours as needed to fulfil the requirements of the job.

What You Bring to the Table:

• 2+ years of B2B sales experience highly preferred
• Experience in account management, route-based sales, or similar customer-focused industries a plus
• Knowledge of principles and methods for showing, promoting, and selling products or services
• Ability to communicate clearly and effectively in all settings
• Ability to travel to different locations within designated sales area
• Tech savvy-skilled in Excel and PowerPoint
• Experience with CRM software, HubSpota plus
• Sandler Sales Training or similar a plus
• Schedule:Monday-Friday during normal business hours, with occasional evening/weekend hours as needed to fulfil the requirements of the job.

The Good Stuff!

• $55,000/Yearly (potential for up to $75,000 with commissions)
• Paid Holidays, Floating Holidays, Vacation Time, & Sick Time
• Medical, Dental, and Vision insurance plans available
• Company provided Life & Short Term Disability Insurance
• 401(K) retirement plan and company match after 1 year of employment
• Employer provided Employee Assistance Program (EAP)
• Discounted Gym membership plans
• 40% deli and catering discount