JNS Facility Maintenance is seeking a highly motivated, enthusiastic Account Manager. For 30 years, JNS has been operating in Ann Arbor and the surrounding areas as a local family-owned and operated janitorial service company.
The ideal Account Manager will travel locally to multiple client sites, and manage diverse clients with specialized needs. Importantly, this is not a sales role but rather focuses on fostering and nurturing relationships with current clients.
An Account Manager must possess strong organizational and communication skills, with a keen eye for detail and the ability to engage clients effectively. Conflict management is crucial. The role involves occasional after-hours availability for urgent calls and flexibility during high-demand periods. This is a full-time, salaried position reporting to the Sales Director.
Job Responsibilities
Client Management
Collaborates with peers and supervisors to establish and maintain excellent service levels
Communicates with the Field Manager about any client needs or issues
Maintains and fosters relationships with prospective and current clients
Routinely visits and engages with clients
Responds professionally and promptly to client needs
Hands-on inspections of accounts with clients
Ensures client is satisfied with overall service
Responds to emergency calls, coordinates prompt action, and communicates to necessary individuals
Sales and Bidding
Performs walk-throughs and gathers information for bid
Creates scope of work for new account based on bid package
Presents bid to the client and follows up
Skills and Abilities
Advanced verbal and written communication skills
Strong attention to detail
Motivated, self-starter
Demonstrated leadership and interpersonal skills
Fluid customer interaction at all levels of the organization
Ability to present, explain, or train in formal and informal settings
Good attendance record and ability to work a flexible schedule if needed.
Recommended Qualifications
High school diploma or equivalent
Possess and maintain a valid Driver's License
Previous experience in business management or account management
JNS offers a comprehensive health and benefits package including health, dental, and vision insurance as well as paid time off and retirement benefits.