Account Management Senior Manager - Raleigh, NC

Account Management Senior Manager - Raleigh, NC

Job ID

280412

Posted

10-Jun-2026

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Building Management, Engineering/Maintenance, Facilities Management, Property Management

Location(s)

Raleigh - North Carolina - United States of America

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role

As a CBRE Account Management Sr. Manager, you will be responsible for delivering all aspects of a client account, including operational excellence, financial performance, and client satisfaction. This role will serve as the primary point of contact for the client and lead a cross-functional team to ensure contract compliance, service delivery, and continuous improvement. This is a highly visible role requiring strong leadership, strategic thinking, and client relationship management.

What You'll Do

Client & Account Leadership

• Serve as the primary point of contact for the client, ensuring strong, long-term relationships.
• Lead regular business reviews and performance discussions with key stakeholders.
• Act as a trusted advisor, identifying opportunities to enhance service delivery and add value.
• Ensure contractual commitments, KPIs, and SLAs are consistently achieved or exceeded.

Operations Management

• Oversee delivery of integrated facilities management services (hard and soft services).
• Ensure operational excellence across all services, including maintenance, workplace experience, and vendor management.
• Monitor performance metrics and implement process improvements to drive efficiency and quality.
• Partner with internal teams to ensure seamless service delivery across functions.

Financial & Commercial Oversight

• Manage account P&L, including budgeting, forecasting, and cost control.
• Identify and execute opportunities for account growth and additional services.
• Ensure accurate financial reporting and adherence to contract terms.

People Leadership

• Lead, mentor, and develop a high-performing account team.
• Set performance objectives, provide coaching, and oversee talent development.
• Drive a culture of accountability, collaboration, and continuous improvement.

Safety, Compliance & Risk Management

• Ensure compliance with all CBRE policies, client requirements, and regulatory standards.
• Promote a strong safety culture and ensure adherence to EHS programs.
• Oversee risk mitigation strategies and business continuity planning.

What You'll Need

• Bachelor's degree in Business, Facilities Management, Engineering, or related field preferred.
• 7+ years of experience in facilities management, account management, or related field.
• Proven experience managing client relationships and leading service delivery teams.
• Strong financial acumen, including P&L management.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to influence, negotiate, and drive results in a matrixed organization.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more

Apply

Share this job:

Share

• Share Account Management Senior Manager - Raleigh, NC with LinkedIn
• Share Account Management Senior Manager - Raleigh, NC with Twitter
• Share Account Management Senior Manager - Raleigh, NC with a friend via e-mail

Go back

Join our Talent Community

Keep up to date with exciting career

opportunities and the latest news.

Sign Up