Account Health Specialist | Brooklyn, NY · $50k-60k/Year - 2396

Account Health Specialist | Brooklyn, NY · $50,000–$60,000/Year

About the Role A growing eCommerce business is looking for a detail-driven Account Health & Compliance Specialist to protect and maintain the health of its Amazon seller accounts while supporting bookkeeping, HR, and administrative operations. You'll be the go-to person for resolving violations, managing compliance, and keeping the account running smoothly — with plenty of room to use AI tools like ChatGPT to work smarter and solve problems independently.

Key Responsibilities

Amazon Account Health

• Monitor Amazon Account Health dashboards daily
• Resolve IP complaints, policy violations, authenticity claims, and listing issues
• Prepare and submit Plans of Action (POAs) when necessary
• Research Amazon policies and implement corrective actions
• Obtain brand and category approvals, and coordinate Brand Registry requests
• Work with manufacturers to obtain required documents (SDS, certificates, letters of authorization, testing reports)
• Escalate unresolved issues to Amazon and recommend process improvements

Compliance & Brand Management

• Assist with trademark-related documentation and renewals
• Coordinate compliance requirements for new product launches, including French labeling for Canada
• Track approvals and maintain organized compliance files across marketplaces

Administrative, Bookkeeping & HR Support

• Support the Bookkeeper/HR Manager with administrative tasks, document scanning, and filing
• Sort and distribute mail, order office supplies, and handle business calls
• Assist with document collection for bookkeeping review and maintaining employee/HR files

Qualifications

• Highly detail-oriented with excellent organizational skills
• Strong problem-solving abilities and sound judgment
• Excellent written and verbal communication skills
• Comfortable learning new software and proficient with ChatGPT/AI tools for research and problem-solving
• Strong Microsoft Excel and Google Workspace skills preferred
• Experience with Amazon Seller Central preferred but can be taught

Interested? Send your resume to: Aron@bhirednyc.com