Account Executive

Join Crawford & Company as an Account Executive, where you'll strengthen key client relationships, drive account growth, and deliver seamless service across high-visibility programs. Make an impact by managing renewals, optimizing service delivery, and uncovering new opportunities within existing accounts.

Why You'll Love It Here Work-From-Home Position
Compensation: $75,706.24 - $138,427.06 annually Comprehensive Crawford Benefits supporting financial, physical, and mental wellness
Generous Employee Referral Bonus Program ️ Access to a Wide Range of Employee Discounts

Role Overview: Maintain and expand market share by delivering exceptional customer service and providing proactive, strategic account management across assigned clients. Analyze, coordinate, and oversee client service needs, including claims handling, loss data management, cost-containment initiatives, and billing and collections support. Lead contract renewal negotiations while ensuring strong cross-functional collaboration to meet client expectations and service standards. Identify and develop growth opportunities by promoting additional services to existing clients, supporting retention and expansion of high-visibility programs.

• Bachelor's degree or an equivalent combination of education and experience
• Six or more years of progressive insurance carrier or brokerage experience in claims management, loss control, or underwriting, or the equivalent in related work experience, demonstrating the ability to handle accounts profitably.
• Ability to drive service agreements to signature.
• Understanding of industry pricing methodologies and monthly invoicing oversight.
• Understanding of Crawford role in service delivery.
• Report building and analytics via our iQ Portal.
• "Can do/winning" attitude, not easily discouraged by internal or external forces.
• Understands concepts of claim processing - intake to closure.
• Strong claim product and service knowledge.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

• Handles all aspects of new client set up coordinating activities with the client, broker, carrier, and internal departments to ensure appropriate delivery of service.
• Works directly with Sales Team assisting with proposal preparation and presentation.
• Maintains high level of contact with clients to identify opportunities and develops action plans to drive success.
• Provides ongoing orientation of client personnel in Crawford methodology, systems and procedures.
• Updates Client Service instructions to ensure accuracy, communicating same to internal Crawford claims staff and appropriate departments.
• Monitors and analyzes trends in client loss costs and claims management service results, reviewing them with the client/broker/carrier as appropriate.
• Prepares client reporting to include performance monitors, stewardship reports, macro-analysis and Crawford client profiles.
• Serves as the single point of contact for the client and may coordinate the work of client service teams.
• Identifies and escalates cross-selling or up-selling opportunities.
• Manages and participates in the testing process and implementation for all new modifications.
• Assists with billing and collections.
• Tracks client complaints and develops action plans for improvement.
• Upholds the Crawford Code of Conduct.