| Location | CA |
ServicesProactive EngagementGrow your revenue with 1:1, proactive outreach on social, email, and SMS.24/7 SupportClear your ticket backlog and transform social comments into conversionsSmarter Call DeflectionReduce call volume and shift callers to self-service and messagingAutomatic Customer InsightsReal time insights from all your channels on one platformIntegrationsChatdesk connects to all your favorite toolsCase StudiesBeautyClothingFoodPersonal CarePetsPricingResourcesBlogFAQs24 Free CX E-mail TemplatesTikTok Ads Checklist for E-Commerce MarketersCompanyAbout usCareersLoginTeamsShiftTrendsSchedule a Free DemoAccount ExecutiveSummaryAccount Executives are the key drivers of revenue and growth at Chatdesk. You will nurture and grow our relationships with clients by delivering exceptional performance and service. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.Your impactBe a champion for the company culture and find ways to establish this into your day to day experience Contribute to company goals by selling to Retail, E-Commerce, Marketing, Customer Support Management and related stakeholders within fast-growing e-commerce companies and Fortune 1000 enterprisesGet an in-depth understanding of the competitive landscape in order to educate customers on how Chatdesk''s solution compares and contrasts with the competitionManage enterprise sales cycles, from lead qualification to opportunity conversion, often presenting to C-level executives the value and power of the Chatdesk platform and servicesForecast sales activity and revenue achievement in CRM toolsShare Chatdesk''s story and value through product demonstrations, in-market events, and account-specific initiativesUnderstand our customers'' organizational goals and unique challenges and work with management to recommend and implement potential customer experience changesCompile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers)Our valuesHonesty and transparencyHardworkAlways learning and improvingEmpathyRequirementsCultural fit with our values2+ years of experience in quota-carrying software or technology sales and account managementEnjoy learning about different companies and understanding their businessMotivated to help our clients and their companies be even more successfulAbility to inspire peopleScrappy and positive team playerExperience selling into businesses with several month sales cycles and associated deal size from $5k ACV to $100kExperience managing the sales cycle from end user to business champion to the economic buyer or CEO/CFO levelTrack record of over-achieving quota (top 10-20% of company) in past positionsExperience managing and closing sales cycles for new products in a relatively large marketPrevious Sales Methodology training, CRM experience, and strong customer references preferredFast learner; adept at understanding and articulating new technologies and corresponding value propositions on the flyAble to work with customers directly without assistance or with minimal supervisionCan clearly articulate complex technical and business solutions to diverse audiencesSuperb presentation skillsHistory of successfully analyzing a customer environment in order to meet a broad range of customer needsAble to think on your feet, remain calm under pressure, and solve problems in real-timeTravel requiredLast and certainly not least, lover of customer experience!Preferred but not requiredLocated in Los Angeles area or New York areaExperience selling into Mid-market and Enterprise clientsExperience selling into Retail and E-Commerce brandsPerksCompetitive salaryStock optionsApply for this positionHow did you find out about Chatdesk?Thank you! Your submission has been received!Oops! Something went wrong while submitting the form.115 Broadway, 5th Fl, New York, NY 10006info@chatdesk.com+1 (929) 248-4090ServicesOutsourced Customer SupportVoice of Customer AnalysisCall DeflectionCompanyAboutCareersContactResourcesBlogCustomersFAQBrand kitLegalTermsPrivacy© 2023, Chatdesk Inc.