Budget Management, Business Support, Communication Skills, Contract Negotiation, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Develop and Maintain Customers, Financial Management, Forecasting, Leadership, Major Accounts, Market Trend Analysis, Marketing, Marketing Strategy, Material Moving, Mentoring, Negotiation Skills, Organizational Skills, Outbound Marketing, Performance Management, Productivity Management, Quality Management, Quality Metrics, Request for Proposals (RFP), Strategic Planning, Team Player, Willing to Travel
JOB SUMMARY
The Account Director leads major client relationships and shapes long-term strategic direction across integrated marketing programs. This role manages financial performance, oversees internal and external collaboration, negotiates contracts, supports new business efforts, and mentors account teams to ensure high-quality outputs and client satisfaction.
WHO WE'RE LOOKING FOR
- Strategic, consultative leader with strong executive presence
- Skilled communicator confident in senior-level conversations
- Experienced operator with strong financial management skills
- Relationship-builder capable of fostering long-term trust
- Collaborative partner energized by integrated work across teams
- Leader who mentors and develops high-performing teams
RESPONSIBILITIES
- Lead strategic planning and relationship management for large client portfolios
- Manage forecasting, budget oversight, and financial performance
- Oversee contract negotiations, renewals, and scope development
- Partner with New Business team on RFPs, proposals, and proformas
- Present confidently at client meetings and industry events
- Apply data, insights, and market trends to strategic recommendations
- Mentor and develop Account Supervisors, Managers, and Coordinators
- Ensure alignment across Media, Creative, Content, PM, and Digital
- Identify opportunities for growth within portfolios
- Maintain high-quality standards across all deliverables
REQUIREMENTS
- 7-10+ years of account leadership experience in an agency environment
- Experience managing multimillion-dollar accounts or portfolios
- Strong negotiation, presentation, and strategic-thinking skills
- Proven leadership and mentorship experience
- Deep understanding of integrated marketing strategy
- Ability to travel for client meetings and industry events
- Ability to transport marketing materials, signage, and activation assets
OUR COMMITMENT TO CULTURE:
At Miles Partnership, we are driven by our commitment to actively evolve inclusive marketing industry practices, drive innovation within the company and empower our team, our clients and the communities we serve. We will make intentional actions to build a work culture where our team members are always heard, empowered and valued. We will provide a culture of service where we enable our teams and clients to meaningfully engage with their communities, share and tell their stories through travel, and lead a movement across the broader tourism industry to influence social change and ensure open access to travel for all.
Miles Partnership, LLLP are equal employment opportunity employers.
http://www.milespartnership.com/
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