Account Clerk- Registration

Position Details

Position Information

Working Title of Vacant Position Account Clerk- Registration Job Type Full Time Posting Type Public Number of Vacancies 1 Department CHES INT BEHAV HEALTHC Division CIBH MENTAL HLTH SVC Requisition Number 2026271 Number of hours worked per week 40 Work Schedule

Monday - Friday.

Hours: 8:00am - 5:00pm with a one hour lunch

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location Chesapeake, VA Position Driving Requirement O - Occasional Pay Grade GE02 Pay Basis Semi-Monthly Advertised Salary

$35,523 - $52,848

Actual starting salary is determined by education, experience and credentials.

Job Description

This position is located at 224 Great Bridge Blvd, Chesapeake, VA.

Every great client experience starts with someone who knows how to make people feel welcomed, supported, and connected. Chesapeake Integrated Behavioral Healthcare (CIBH) is seeking an organized, customer-focused Account Clerk to join our Client Registration team and help ensure individuals seeking behavioral health, developmental, and substance use services receive efficient and compassionate service from their very first interaction.

As an Account Clerk in Registration, you will play a vital role in supporting access to care within a fast-paced public behavioral healthcare environment.

As an Account Clerk you will:

• Verify behavioral health insurance coverage.
• Prepare various account reports such as fee appeals.
• The Account Clerk will assist clients and clinical staff with ensuring needed referrals and authorizations are in place to facilitate approved client service billing.
• Compute client financial responsibility for costs of services by compiling information on income and family size and verifying insurance benefit coverage.
• Complete team and individual tasks related to client eligibility and payment responsibility.
• Data entry, filing, faxing, and document retrieval follow-up are some of the general tasks. Researching returned mail.
• Assist Clients with Billing Inquiries.
• Provide insurance information to clients to answer inquiries and/or completing interviews.
• Calculates refunds and adjustments in order to prepare insurance forms.

Performs other related tasks as assigned.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

#accountclerk

#insurancecoverage

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT:

Requires a high school diploma or GED and any combination of education and experience equivalent to the satisfactory completion of one year of college education in business administration, accounting, or a closely related field.

EXPERIENCE REQUIREMENT:

In addition to satisfying the vocational/educational standards, this class requires a minimum of three months of related, full-time equivalent experience.

SPECIAL REQUIREMENTS:

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Strong customer service and communication skills with a welcoming demeanor
• Experience with sliding fee scale eligibility, insurance benefit verification, and proficiency in Microsoft Office software
• Ability to manage multiple tasks while maintaining attend to detail and accuracy
• Experience with an electronic health record and computer skills are essential.
• Applicants should also be culturally competent and capable of dealing with a variety of persons, including persons with mental health, substance abuse, and intellectual disabilities.
• An acceptable criminal history and driving records report are required.

Posting Detail Information

Job Open Date 06/04/2026 Job Close Date 06/14/2026 Open Continuous No Special Instructions to Applicants

Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.

Medical Marijuana:

In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver's license (CDL) or is a sworn law-enforcement officer/deputy.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Occasionally- Up to 1/3 of the time. Sitting Continuously- 2/3 or more of the time. Walking Occasionally- Up to 1/3 of the time. Lifting Rarely- Less than 1 hour per week. Lifting Amount Exerting up to 10 lbs Carrying Rarely- Less than 1 hour per week. Carrying Weight Exerting up to 10 lbs Pushing/Pulling Rarely- Less than 1 hour per week. Pushing/Pulling Weight Exerting up to 10 lbs Reaching Occasionally- Up to 1/3 of the time. Handling Rarely- Less than 1 hour per week. Fine Dexterity Continuously- 2/3 or more of the time. Kneeling N = Never Crouching Never- Never occurs. Crawling Never- Never occurs. Bending Rarely- Less than 1 hour per week. Twisting Rarely- Less than 1 hour per week. Climbing Rarely- Less than 1 hour per week. Balancing Never- Never occurs. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls Rarely- Less than 1 hour per week. Machines, Tools, Equipment and Work Aids Used

Office equipment, computer, calculator, copier, fax, phone

Protective Equipment Required

none

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards N = Never Fire Hazards N = Never Explosives N = Never Communicable Diseases S = Seasonally Physical Danger or Abuse S = Seasonally Other If Other, Description

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust N = Never Extreme Temperatures N = Never Noise and Vibration N = Never Fumes and Odors S = Seasonally Wetness/Humidity N = Never Darkness or Poor Lighting N = Never Primary Work Location Office Environment

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Occasionally- Up to 1/3 of the time. Emergency Situations Rarely- Less than 1 hour per week. Frequent Change of Tasks Occasionally- Up to 1/3 of the time. Irregular Work Schedule/Overtime Rarely- Less than 1 hour per week. Performing Multiple Tasks Simultaneously Occasionally- Up to 1/3 of the time. Working Closely with Others as Part of a Team Frequently- From 1/3 to 2/3 of the time. Tedious or Exacting Work Frequently- From 1/3 to 2/3 of the time. Noisy/Distracting Environment Rarely- Less than 1 hour per week. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

Supervisor can assist if needed

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0 Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume

Optional Documents

• Transcripts