Business Operations, Claims Processing, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Marketing, Operations, Organizational Skills, Sales, Secondary School, Time Management, Training/Teaching, Underwriting
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Matt Kolln - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
- Manage customer accounts and update information in the database.
- Assist customers with policy changes and inquiries.
- Process insurance claims and follow up with customers on claim status.
- Coordinate with underwriters to ensure timely policy issuance.
QUALIFICATIONS:
- Strong organizational skills and attention to detail.
- Excellent customer service and communication skills.
- Previous experience in insurance or a related field preferred.
ABOUT OUR AGENCY:
I opened my agency on August 1, 2025, and we’re currently a growing team of two with big plans for the future. Before opening my own office, I spent five years as a State Farm team member. From early on, I had the vision of running my own agency so I could make a larger impact on both customers and the community.
I’m a graduate of the University of Iowa’s Tippie College of Business and married to my high school sweetheart, Dana. We don’t have kids yet, but family is a core part of how I live and lead. I’m also looking forward to becoming more involved in the local community as the agency continues to grow.
Our culture is built around four core values: Family, Integrity, Impact, and Growth. Family comes first here—team members are encouraged and expected to be present for the important moments in life, whether it’s kids’ sporting events, concerts, or family commitments. Integrity means always doing what’s right for the customer, no matter the situation. Impact is about finding purpose in the work we do, from small daily interactions to life-changing moments for our customers. Growth is a constant focus, as we work to become better versions of ourselves and celebrate both progress and achievement.
We offer a 401(k) match, a monthly health insurance stipend, and a life insurance policy to support our team’s well-being.
We’re looking for someone with a strong personality who is eager to grow their career and income beyond what a rigid corporate structure might offer. A sales background is a plus, but insurance experience isn’t required. If you’re motivated, willing to take some calculated risks, and excited about personal and professional growth, this could be a great place to build your future.
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Matt Kolln - State Farm Agent