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Account Administrator

Blue Cross Blue Shield of Kansas

Hays, Kansas

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JOB DETAILS
SKILLS
Access Control, Administrative Skills, Analysis Skills, Brokerage, Communication Skills, Compensation and Benefits, Computer Skills, Corporate Policies, Customer Support/Service, Data Analysis, Dental Insurance, Detail Oriented, Documentation, File Maintenance, Fitness, Incentive Programs, Information/Data Security (InfoSec), Inside Sales, Logistics, Microsoft Excel, Microsoft Word, Multitasking, Operational Support, Operations Management, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Production Systems, Sales, Sales Communications, Sales Presentation, Sales Support, Security Compliance, Spreadsheets, Team Player, Time Management, Training Program, Training/Teaching, Vision Plan, Willing to Travel, Writing Skills
LOCATION
Hays, Kansas
POSTED
30+ days ago
Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us?
  • Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
  • FamilyComes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire
  • Professional Growth Opportunities: Advance your career with ongoing training and development programs.
  • Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.
  • Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.
  • Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.

Benefits & Perks
  • Base compensation is only one component of your competitive Total Rewards package
  • Incentive pay program (EPIP)
  • Health/Vision/Dental insurance
  • 6 weeks paid parental leave for new mothers and fathers
  • Fertility/Adoption assistance
  • 2 weeks paid caregiver leave
  • 401(k) plan matching up to 5%
  • Tuition reimbursement
  • Health & fitness benefits, discounts and resources

Job Summary

The Account Administrator, under the direct supervision of the regional operations manager, supports sales representatives by coordinating internal operations, performing administrative duties, and assisting in the achievement of growth objectives. This role also provides customer service related to claims, membership, and general inquiries (via email, phone call, or in-person), ensuring that Blue Cross and Blue Shield of Kansas (BCBSKS) is accurately represented in all interactions according to corporate standards. This position requires the ability to complete assigned tasks accurately and timely in a fast-paced, deadline driven production office environment.

"This position is onsite in the Hays office.

What you'll do
  • Coordinate activities and logistics to support sales representatives in achieving growth targets, which include organization and maintenance of group files, documentation, and delivery of timely reporting.
  • Manage a high volume of phone and email communications for self and sales representatives while maintaining a positive and professional manner.
  • Organize travel, meetings, and materials for group presentations and weekly sales calls.
  • Assist in proposal and renewal rating processes, including rate calculations, broker fee verification, employee meetings (when applicable), preparation of sales literature and benefit material for customer presentations, and submission of accurate information for processing.
  • Conduct group administrator meetings (in-person or virtual) to explain benefit administration.
  • Support employee meetings and respond to customer inquiries, concerns, and complaints via email, phone, or in-person walk-ins; this may include claims research, benefit discrepancies identification, situational analysis, with the ability to coordinate information with other divisions and departments to solve problems.
  • Compliance with corporate information security policies, standards, and guidelines related to access control.
  • Participates in various job-related training throughout the year (travel may be required).
  • Must support and exhibit the company's values of integrity, dependability, service, growth and progress, and courage.
  • Successfully completes Federally Facilitated Marketplace (FFM) training, annually.

What you need
Knowledge/Skills/Abilities:
  • Strong organizational and time management skills; ability to adapt to changing priorities, multitask effectively, and complete assigned tasks in a fast-paced deadline driven environment with minimal direction and follow-up.
  • Excellent verbal and written communication skills; ability to communicate and collaborate across all lines of business including internal departments, external contacts, brokers and groups.
  • Detail-oriented with a focus on accuracy and timeliness.
  • Strong computer skills including Microsoft Word and Excel; ability to manipulate and analyze data in spreadsheets, graphs, and other reports.
  • Possess a high-level learning agility; able to efficiently learn and apply knowledge of benefit structures and underwritin

About the Company

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Blue Cross Blue Shield of Kansas