Accommodation Advisor

Job Description:

The Role

As an Accommodation Advisor at Fidelity, you will lead the interactive process with associates who have disabilities as defined by the Americans with Disabilities Act and Amendments Act (ADA/ADAAA). Your role is to ensure the firm remains compliant with ADAAA guidelines set forth by the Equal Employment Opportunity Commission (EEOC), while minimizing risk by identifying creative and reasonable accommodations that enable associates to perform the essential functions of their roles. You will collaborate with key stakeholders—including Legal, Business Unit HR, Corporate Technology, and others—to influence decision-making and implement tailored solutions. Additionally, you will contribute to strategic efforts that promote accessibility and inclusion across the organization.

The Expertise and Skills you Bring

• Experience with FMLA and leave management as well as ADAAA, disabilities and accommodations is preferred.
• Strong interpersonal skills with the ability to advise, influence, and collaborate across all levels of the organization, including Legal and other partners.
• Passion for research accommodation solutions, including technology and services, and leading through situations without clear standards or practices.
• Ability to analyze and present case details to determine next steps and identify balanced solutions for associates, business units, and Fidelity.
• Background in Human Resources or Employee Relations.
• Skilled in identifying and implementing standard practices, process improvements, and consistent approaches to the accommodation process.
• Excellent time management, organization, and prioritization skills; capable of managing a caseload of 200–250 complex accommodation requests.
• Strong written communication skills for documenting dates, conversations, and process steps, and for drafting customized correspondence.
• Exceptional verbal communication skills for educating associates on leave and accommodation policies via inbound/outbound calls.
• Proven consulting, influencing, and relationship management abilities to build effective partnerships with associates and leadership.
• Demonstrated leadership skills to drive solution-focused initiatives (e.g., leading cross-functional teams to select on-demand captioning software).
• Effective problem-solving skills with a self-motivated approach and accountability for results.
• Comfortable navigating uncharted territory to develop effective accommodation solutions.

The Team

This is an opportunity to join the Leave of Absence and Accommodation Team within the Fidelity HR Shared Services. This centralized team manages requests for accommodations due to disability for Fidelity’s US based associates.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.