$70,900–$145,200 Per Year
Analysis Skills, Calendar Management, Call Center Operations, Change Management, Clinical Trial, Communication Skills, Customer Relations, Data Import/Export, Database Administration, Detail Oriented, Health Insurance, Healthcare, Identify Issues, Interpersonal Skills, Leadership, Medical Terminology, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Multitasking, Organizational Skills, People Management, Pivot Tables, Problem Solving Skills, Process Improvement, Project/Program Management, Quantitative Analysis, SQL (Structured Query Language), Staff Training, Team Lead/Manager, Team Player, Writing Skills
Access Supervisor, Patient Access Organization - - 32031 - UCLA Health
Skip to content
UCLA Health Home Page
Main menu. Press enter or space keys to expands and escape key to collapse
Access Supervisor, Patient Access Organization
General Information
Press space or enter keys to toggle section visibility
Work Location: Los Angeles, CA, USA
Onsite or Remote
Fixed Hybrid
Work Schedule
variable shifts, Monday- Friday 7am-7pm
Posted Date
07/09/2026
Salary Range: $70900 - 145200 Annually
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
31945
Primary Duties and Responsibilities
Press space or enter keys to toggle section visibility
The Patient Access Organization (PAO) Access Supervisor oversees and coordinates the day-to-day operations of the Patient Communication Representatives and services. Supervises all inbound and outbound calls with consumers, patients, physicians, and others to ensure quality, productivity, and service expectations are met. Cultivates and maintains strong working relationships with internal and external customers (i.e. employees, physicians, clinical site managers, directors, etc.).
This is a filter requisition, there are 2 open positions.
Salary Range: $70,900- $145,200
Job Qualifications
Press space or enter keys to toggle section visibility
Qualifications in regards to Education and Education:
- Bachelor's degree or equivalent work experience (see below)
- Minimum of three years of Call Center operations experience
- Supervisory experience
Interpersonal relations skills:
- Demonstrates professional and positive interpersonal relationships with physicians, patients, clients, students, team members and all others as evidenced by:
- Demonstrating the ability to work as part of a team for the good of the whole by supporting and adapting to departmental decisions and changes, maintaining positive interpersonal relations and good communications.
- Demonstrates a positive attitude and approaches work in a spirit of teamwork.
- Extending courtesy / sensitivity in all contacts both on the phone and in person.
- Managing interpersonal concerns through chain of command and in a discreet manner.
- Taking responsibility for personal growth and improvement
- Accepting constructive feedback and making appropriate changes.
- Serving as a resource for co-workers in problem identification and resolution.
- Attending scheduled meetings
- Assisting with orientation and training of other personnel
Knowledge and abilities in the following areas:
- Proven experience in process improvement, change management and overall operational excellence
- Must be able to multi-task, be detail oriented and possess strong project management/ organizational skills
- Presentation/Communication Skills
- Excellent interpersonal and written communication skills
- Build Effective Teams
- Ability to provide leadership, direction, motivation, development opportunities, and build high performing teams
- Technical Skills/Learning
- Strong quantitative and analytical skills
- Must be proficient with Excel, have the ability to organize/analyze, import/export data in a structured manner (db administration, pivot tables, SQL queries, etc.)
- Working knowledge of Windows based programs (Word, PowerPoint, Access, etc.)
- Strong working knowledge of EPIC
- Working knowledge of the UCLA Healthcare System (or other healthcare system) and where to go to get issues resolved, Knowledge of medical terminology, and of major medical insurance plans and authorizations.
All
All
All
All
All
All
All
Preferred
Preferred
Preferred
Required
Required
Preferred
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
Current/former UC employees are subject to a personnel file review.
Apply Now
Apply as Internal/Current Employee
Refer a Friend
UCLA Health
Accessibility | Privacy policy