Billing, Co-Payments, Communication Skills, Customer Support/Service, Demographics, Documentation, English Language, Financial Administration, Financial Reporting, Financial Transactions, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, Healthcare Administration, Hyperion Pillar, Information/Data Security (InfoSec), Insurance, Keyboards, Maintain Compliance, Medical Records, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Office Equipment, Operations Planning, Operations Processes, Operations Security (OPSEC), Patient Admissions, Patient Assessment, Patient Confidentiality, Patient Registration, Problem Solving Skills, Reconciliation, Record Keeping, Records Management, Regulatory Compliance, Testing
Access Specialist
Job Code
AS.124.001
FLSA Status
Non-Exempt
Job Family
Riverchase Billing
Cost Center
124
Purpose of Position
Performs patient access duties, including patient registration, scheduling, insurance verification, and payment collection, ensuring a seamless check-in and check-out process. The Access Management Specialist is responsible for verifying patient information, handling inquiries, processing medical records requests, and maintaining compliance with HIPAA and organizational policies. This role plays a vital part in providing an efficient and positive experience for patients while ensuring accuracy in financial and administrative processes.
Shift: 8-4:30 but requires flexibility between 5:30AM - 4:30PM for coverage
Duties and Responsibilities
Essential Functions
- Performs Patient Registration & Intake:
- Greet and assist patients and visitors in a professional and welcoming manner.
- Register patients, ensuring accurate demographic and insurance information.
- Verify insurance eligibility, coverage, and obtain necessary authorizations.
- Collect co-pays, deductibles, and outstanding balances; issue receipts.
- Ensure all required patient forms and signatures are completed.
- Handles Scheduling & Patient Coordination:
- Schedule, confirm, and adjust patient appointments as needed.
- Communicate with patients regarding appointment reminders and instructions.
- Coordinate with clinical staff to manage patient flow efficiently.
- Resolve patient inquiries related to scheduling, registration, and billing.
- Processes Medical Records & Insurance Requests:
- Manage medical records requests from attorneys, insurance companies, and authorized parties while ensuring compliance with HIPAA regulations.
- Maintain patient confidentiality and ensure proper documentation handling.
- Assist with updating and maintaining accurate patient records.
- Performs Cash Handling & End-of-Day Reconciliation:
- Process patient payments and reconcile daily collections.
- Ensure accurate financial transactions and reporting.
- Investigate and resolve discrepancies in patient payments.
Marginal Functions
Skills, Knowledge, and Abilities
- Experience performing patient access duties in a healthcare setting.
- Knowledge of insurance verification, eligibility checks, patient registration, and medical records management.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Strong customer service and problem-solving skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and patient access management systems.
- Excellent communication skills with a focus on professionalism and patient satisfaction. Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.
- Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.
- Must be able to proficiently speak, read and write in English.
Information Security and Data Protection
The SSI Security-First Mindset
Information security and data protection is a shared responsibility - codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities.
The Five Pillars of the SSI Security-First Mindset:
- Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines.
- Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources.
- Pillar 3: Awareness: Recognize, report, and take action to resolve security risks.
- Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines.
- Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity.
Experience and Education Requirements
Education
Min/Preferred
Education Level
Description
Minimum
High School Diploma or GED
High School Diploma or GED required.
Preferred
Associate's Degree
Associate's Degree in Healthcare Administration, Business, or related field preferred.
Years of Experience
Minimum Years of Experience
Comments
1
1+ years of experience performing patient access, scheduling, or front desk duties in a healthcare setting.
Certifications
Min/Preferred
Certification
Description
A combination of experience and advanced education may be substituted. Background checks and drug test required.
Acknowledgement
I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position.
Employees Signature
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Supervisor Signature
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