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Access Services Specialist

University of Colorado

Aurora, CO

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JOB DETAILS
SALARY
$48,989–$62,314 Per Year
SKILLS
Academic Research, Accounting, Advertising Agencies, Background Investigation, Bioengineering, Clinical Facilities, Clinical Research, Communication Skills, Community and Social Services, Computer Systems, Customer Support/Service, Customer/Client Research, Data Management, Dental Insurance, Disability Insurance, Disease Prevention and Control, Educational Technology, Employee Relations, Financial Library, Health Science, Healthcare, Healthcare Quality, Hospital, Interlibrary Loans, Internet Portal, Internet/Online Service, Laptop PC, Library Databases, Library and Information Science, Military, Multimedia, Multitasking, Needs Assessment, Onboarding, Organizational Skills, People Management, Performance Analysis, Performance Reviews, Psychology, Public Administration, Public Health, Recruiting/Staffing Agency, Schedule Development, Social Sciences, Staff Requirements, Staff Training, Statistics, Surveillance, Technical Support, Time Management, Training/Teaching, User Surveys, Vaccination, Viruses
LOCATION
Aurora, CO
POSTED
30+ days ago
Access Services Specialist


Description


University of Colorado Anschutz Medical Campus


Department: Strauss Health Sciences Library


Job Title:


Position #- Requisition #38574


Job Summary:


Key Responsibilities:


Information Research Support, Customer Service, and Circulation 25%:


+ Supporting and answering questions from library patrons in person at the circulation desk and over the library's virtual Askus service point.

+ Helping customers use the library's discovery tools including the library catalog and local collections, website, article databases, research guides, and clinical research tools.

+ Assisting customers with the use of multimedia in the facility and with equipment/gadgets circulated by the library.

+ Supports the library conduct policy and engages customers as necessary to maintain an atmosphere conducive to study and research in the library.

+ Assists with other circulation services as directed and supports course reserves as needed.

+ Maintains and updates circulating laptops and other gadgets.


Student Employee Supervision 40%:


+ Acts as the department's student employee coordinator and directly supervises student employees (8-10 workers).

+ Manages student full-cycle recruitment, hiring, onboarding, processing timesheets, and performance reviews.

+ Responsible for training of student employees and managing student schedule of weekly shifts to support department needs.

+ Develops training and professional development resources for student employees.


Backup for Patron Services Functions 25%:


+ Acts as a backup for the Patron Services Librarian, ensuring continuity in library services.

+ Processes library account applications, handling unique user accounts such as VCF, retired faculty, and bioengineering students, and using systems such as HCM (for employees and students).

+ Manages patron data tasks like patron loads, purges, and preload procedures.


Other Duties as Assigned, Committees, and Professional Development 10%:


+ Participates on library committees, interdepartmental task forces and working groups, and serves on library search committees to recruit new employees.

+ Supports department advertising by writing about services for the library's blog and campus email announcements.

+ Assists with user surveys.

+ Pursues job-related professional development and continuing education opportunities.


Work Location:


Hybrid


Why Join Us:


Why work for the University?


+ Medical: Multiple plan options

+ Dental: Multiple plan options

+ Additional Insurance: Disability, Life, Vision

+ Retirement 401(a) Plan: Employer contributes 10% of your gross pay

+ Paid Time Off: Accruals over the year

+ Vacation Days: 22/year (maximum accrual 352 hours)

+ Sick Days: 15/year (unlimited maximum accrual)

+ Holiday Days: 10/year

+ Tuition Benefit: Employees have access to this benefit on all CU campuses

+ ECO Pass: Reduced rate RTD Bus and light rail service


Qualifications:


Minimum Qualifications:


+ A bachelor's degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution.

+ Substitution: A combination of education and related technical/military/ paraprofessional experience may be substituted for a bachelor's degree on a year for year basis.

+ One (1) year of professional library experience, academic or public.


Preferred Qualifications:


+ Customer service experience working on a customer service desk in person or virtual, or on the phone.

+ Experience with circulation services, interlibrary loan, or information reference assistance in a library.

+ Experience with answering questions about library research and helping people to search for information resources.

+ Experience with library catalogs, databases and other information tools for discovery and research.


Knowledge, Skills and Abilities:


+ Ability to communicate effectively, both in writing and orally.

+ Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

+ Outstanding customer service skills.

+ Knowledge of utilizing library search tools to search and retrieve information from electronic databases and computer systems.

+ Ability to manage multiple tasks and projects; meet multiple deadlines; work independently with minimal supervision.


How to Apply:


1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address


Screening of Applications Begins:


Anticipated Pay Range:


Equal Employment Opportunity Statement:


ADA Statement:


Background Check Statement:


Vaccination Statement:


Job Category

Primary Location

Schedule

Posting Date

Unposting Date


To apply, visit https://cu.taleo.net/careersection/2/jobdetail.ftl?job=38574〈=en (https://apptrkr.com/6807674)


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Access Services Specialist - 38574 University Staff

The Strauss Health Sciences Library links people, reliable health sciences knowledge, and technology in support of effective learning, quality health care, vital research, and engaging community service. The library's collections and resources including facilities are available to University of Colorado students, faculty, and staff, Colorado health care practitioners, and members of the public expressing information needs.This Access Services Specialist will serve as the backup for opening operations for the library, including the physical building, customer service desk, and the online AskUs services portal. This role will be directly responsible for staffing and supervising these areas of the library, which includes determining staffing needs and managing the full-cycle recruitment and hiring process for student employees. As a student supervisor, this role will manage onboarding, training and schedules, process timesheets, and oversee student performance. The position also supports laptops and other gadgets circulated by the library and helps to advertise and promote these resources.The Access Services Specialist assists users with library technology and discovery systems to aid patrons in finding and determining appropriate resources. With a focus on strong customer service, this role will provide consultation and support to student, faculty, and academic library researchers on the library's online AskUs system and from the library's customer service desk. This requires a strong understanding of library resources and services, providing instruction and guidance in use of resources, and determining gaps in service. The position also provides support in keeping statistics such as library's gate count, assists with collection of user feedback as directed, and takes on special projects and other duties as assigned. Many of the duties of this position are areas where training will be provided as necessary and immediate direct experience across all the duties is not expected. Candidates who are excited about this position but whose experience does not align perfectly with every qualification are encouraged to apply. This description is a summary only and is not intended to be all-inclusive. The duties of this position may change from time to time based on business need.


- this role is eligible for a hybrid schedule of 4 days per week on campus and as needed for in-person meetings.


The Strauss Health Sciences Library links people, reliable health sciences knowledge, and technology in support of effective learning, quality health care, vital research, and engaging community service. The library's collections and resources including facilities are available to University of Colorado students, faculty, and staff, Colorado health care practitioners, and members of the public expressing information needs. We have AMAZING benefits and offerexceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including: There are many additional perks & programs with the CU Advantage (https://apptrkr.com/get_redirect.php?id=6807674&targetURL=https://advantage.cu.edu/) .


Applicants must meet minimum qualifications at the time of hire.


For full consideration, please submit the following document(s):Questions should be directed to: Tanya Tamim, Tanya.Tamim@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=6807674&targetURL=Tanya.Tamim@cuanschutz.edu)


Immediately and continues until position is filled. For best consideration, apply by 1/19/26


The starting salary range for this position has been established as $48,989.00-$62,314.00.The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.Total Compensation Calculator (https://apptrkr.com/get_redirect.php?id=6807674&targetURL=http://www.cu.edu/node/153125)


CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.


The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=6807674&targetURL=hr.adacoordinator@cuanschutz.edu) .


The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.


CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases (https://apptrkr.com/get_redirect.php?id=6807674&targetURL=https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf) . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program (https://apptrkr.com/get_redirect.php?id=6807674&targetURL=https://research.cuanschutz.edu/ehs/home/divisions/occupational-health/oh-enrollment) . Application Materials Required: Cover Letter, Resume/CV, List of References : Academic Services : Hybrid Department: U0001 -- Anschutz Med Campus or Denver - 20570 - EVC CAO-Strauss Lib GeneralOps : Full-time : Dec 19, 2025 : Ongoing Posting Contact Name: Tanya Tamim Posting Contact Email: Tanya.Tamim@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=6807674&targetURL=Tanya.Tamim@cuanschutz.edu) Position Number: 00817193jeid-70d3133259f3cf46b0fcef1c51219a52
The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.

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