The Financial Counselor role involves performing financial clearance tasks such as verifying insurance, providing cost estimates, and resolving billing disputes through patient interactions.
They collaborate with facility leadership to ensure patients are financially screened, gather demographic and financial information, and review insurance details.
The role includes obtaining financial assistance, negotiating pre-service payments, establishing payment plans, and ensuring pre-authorization compliance.
Key skills include problem-solving, critical thinking, strong communication, empathy, and organizational abilities.
Requirements include a high school diploma/GED and at least 3 years of healthcare experience.
Proficiency in data entry, computer skills, and customer service is essential to support patients effectively during stressful situations.