Job Description:
1st shift with flexibility for schedule
ESSENTIAL JOB FUNCTIONS
Demonstrating high-level customer service skills,professional etiquetteand service excellence, provides telephone screening for individuals whoutilizeSCS Access.
Determinesclient eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable.
Obtainsall informationeffectively and efficiently (i.e.,demographic,and clinical information)and recordsaccuratelydocumentation in the electronic database.
Demonstrates knowledge and competency in effective triage and intervention, ensuring thatappropriate referralsareprovided,andfollow-upis made to verify that connection.
Effective routes/ transitionstoCIC/Crisis team and/oridentifiedprogram needs asappropriate.
Promotesa departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large.
Ensures compliance withalldefinedorganization andAccess standards.
Adheres to all department and organization requirements as defined.(i.e.- completes annualtrainings, attendsteam meetings, in-service training, and other quality assurance training, etc.)
Performs other duties as assigned.
EDUCATION
High School Diploma/ GEDrequired.
Bachelor's degree inPsychology, SocialServices,Human BehaviorServicesor a related fieldof studypreferred.
EXPERIENCE
One (1) year of experience in a health care customer service or call center settingwithbachelor'sdegree(or)Three years (3)years ofhealth care customer serviceorcall center settingwith High SchoolDiploma/GEDrequired.
High volume call centerexperience preferred.
Crisis counseling experiencepreferred.
Customer Relationship Software (CRM); Microsoft365/Teams/Cloud based software phone system (Example: Zoom Phone Now);Electronic Health Record (preferablyNetsmartmyAvatar)preferred.
Proficiencyin word processing/data entry skills,general computerknowledgeand associated skills arerequired.
Highly effective listening, retention,communication,and relay of essential informationskillsin asupportive, responsive, clientand servicefocusedenvironmentare essential.
REQUIREMENTS
Reliable, high speed internet connection. In circumstances in which the high-speed internet fails,working onsite isrequired.
COMPANY OR PERSONAL VEHICLE USAGE:No
PHYSICAL DEMANDS
Position has no unusual physical demands.
May involve modestly unpleasant situations such as offensive language from callers.
Time Type:
Part time