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Access Coordinator III

UNIVERSITY OF ARKANSAS SYSTEM

Little Rock, AR

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JOB DETAILS
SKILLS
Analysis Skills, Behavioral Health, Billing, Call Centers, Clinical Research, Customer Support/Service, Dental Insurance, Diversity, Healthcare, Life Insurance, Lift/Move 25 Pounds, Medical Billing, Medical Office Administration, Medical Records, Medical Terminology, Organizational Skills, Patient Care, Patient Charts, Patient Education, Physical Demands, Plan Meetings, Secondary School, Team Player, Telephone Skills, Vision Plan
LOCATION
Little Rock, AR
POSTED
2 days ago
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Closing Date:
06/09/2026
Type of Position:
Clinical Staff - Medical Ancillary Support
Job Type:
Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No
Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):
  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:
ICE | BHSL Access WFC

Department's Website:

Summary of Job Duties:
The Access Coordinator III in the Behavioral Health Service Line (BHSL) works under the supervision of the Access Supervisor and provides comprehensive support for patient care activities. This position may meet, greet, and assist the public. This position answers telephones and/or may coordinate appointments in a call center environment. This position may perform other duties to support patient care activities as needed.
Qualifications:
Minimum Qualifications:
  • High School, GED or formal educational equivalent
  • Plus Three years of customer service or healthcare experience
Preferred Qualifications:
  • Knowledge in basic medical terminology, medical terminology competent within 3 months of hire
  • Call center experience. Experience in registration, billing, or scheduling in a healthcare environment
Additional Information:

Job Requirements:
  • Conducts insurance verification and benefits explanation by running eligibility on patients, requesting outside records and gathering outside medical records from referrals and files patient charts as needed.
  • Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals.
  • Collects and posts payments and issues receipts. Reconciles daily deposit and batch dollars and counsels patients on any and all related financial information
  • Conducts pre-registration, inputs and/or updates patient information, processes walk-ins, creates new patient charts, and accesses systems for orders
  • Perform other duties as needed.


PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Physical Environment: Inside Medical Facility Environment

Salary Information:
Commensurate with education and experience

Required Documents to Apply:
List of three Professional References (name, email, business title), Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:
Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking
Frequent Physical Activity:
N/A
Occasional Physical Activity:
Crouching, Lifting, Reaching, Standing, Walking
Benefits Eligible:
Yes

About the Company

U

UNIVERSITY OF ARKANSAS SYSTEM