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Access Coordinator II (Batesville, AR)

UNIVERSITY OF ARKANSAS SYSTEM

Batesville, AR

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JOB DETAILS
SKILLS
Accounts Receivable, Billing, Clinical Research, Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Diversity, Document Scanners, Epic Systems, Funding, Healthcare, Healthcare Providers, High School Diploma, Insurance, Insurance Regulations, Life Insurance, Medical Billing, Medical Office Administration, Medical Terminology, Office Equipment, Organizational Skills, Patient Care, Patient Care Denials, Printers, Problem Solving Skills, Risk, Team Player, Telephone Skills, Time Management, Typing, Vision Plan
LOCATION
Batesville, AR
POSTED
Today
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Closing Date:
05/24/2026
Type of Position:
Clinical Staff - Medical Ancillary Support
Job Type:
Regular

Work Shift:

Sponsorship Available:

No
Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):
  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:
REP | N.Central Batesville Business Office

Department's Website:

Summary of Job Duties:
The Access Coordinator II plays a crucial role in our organization by supporting patient care activities. Their primary role is to identify and refer patients to sponsoring agencies. They also process pre-certifications and referrals and develop plans to avoid denials. The ideal candidate is detail-oriented, understands insurance regulations, and works well in a team. The Access Coordinator II ensures patient access to healthcare services and efficient organizational operations.
Qualifications:

Minimum Qualifications:
  • High School diploma or GED equivalent
  • Two (2) years of customer service or healthcare experience
Knowledge, Skills & Abilities:
  • Knowledge of basic medical terminology
  • Strong Organizational and time management skills
  • Excellent communication and problem-solving skills
  • Adaptable and able to thrive in a fast-paced healthcare environment
  • Basic computer keyboard skills
  • General knowledge of office machines, including printers and scanners
Preferred Qualifications:
  • Epic
  • Experience in registration, billing, or scheduling in a healthcare environment
Additional Information:

Duties and Responsibilities:
  • Provides friendly, efficient, and professional customer service to the public. Answers telephone calls in a professional and courteous manner.
  • Identify and refer patients and/or responsible parties to appropriate sponsoring agencies
  • Process high-risk pre-certifications and referrals accurately and in a timely manner
  • Collaborate with healthcare providers, patients, and agencies to ensure efficient referral processes
  • Develop and implement denial avoidance plans to minimize denials and ensure appropriate patient care
  • Maintain thorough knowledge of insurance guidelines and requirements
  • Prepare daily deposits and complete the appropriate paperwork to submit daily by the deadline


***This position is located in Batesville, Arkansas***

Salary Information:
Commensurate with education and experience

Required Documents to Apply:
Resume

Optional Documents:

Cover Letter/Letter of Application, List of five Professional References (name, email, business title), List of three Professional References (name, email, business title), Proof of Veteran Status
Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:
Hearing, Manipulate items with fingers, including keyboarding, Talking, Walking
Frequent Physical Activity:
Reaching, Repetitive Motion, Sitting, Standing
Occasional Physical Activity:
Crouching, Grasping, Kneeling, Lifting, Pulling, Pushing, Standing, Stooping, Walking
Benefits Eligible:
Yes

About the Company

U

UNIVERSITY OF ARKANSAS SYSTEM