Accela Analyst

Seeking a Accela Analyst to administer, configure, and support the Accela Automation SaaS platform, including Citizen Access, Mobile Office, and GIS integration. This role covers full‑cycle configuration, scripting, custom development, reporting, and end‑user support for permitting, licensing, and other public‑sector workflow.Key ResponsibilitiesDevelop and customize Accela applications, forms, workflows, and reports based on business requirements.Configure Accela modules (e.g., Civic Platform) and implement custom logic via Accela Script and JavaScript.Build and maintain integrations between Accela and third‑party systems (payment gateways, GIS, Cashiering, SMS, ERP); ensure integrations are secure, efficient, and scalable using APIs and web services.Diagnose and resolve issues related to custom scripts, workflows, and integrations; conduct testing and debugging.Manage SQL Server databases supporting the platform.Create and maintain documentation, SOPs, and training materials; lead Accela training for business teams during UAT and releases.Provide technical support and troubleshooting for IT teams and end users.Track progress and report to the Land Information Solutions Supervisor.Maintain ticketing system with accurate, up‑to‑date records.Minimum Qualifications3+ years of experience with Accela Automation, configuration management, and EMSE scripting.Strong knowledge of on‑prem and cloud Accela platforms.Familiarity with Agile, Scrum, and Waterfall methodologies.Proficiency with JIRA, SharePoint, Visio, MS Office Suite, Teams, Power BI, GitHub, Postman, and SSIS.Experience with Accela Ad Hoc/SSRS Reporting and Digital Planning Room.Experience integrating Accela with other systems (e.g., Oracle Financials, SMS platforms).Knowledge of GIS concepts and applications.Preferred Qualifications3–5 years of Accela Administration experience, including Construct API integrations.Experience with Teller Cashiering Platform, Twilio SMS Messaging.Experience with SAP programming and application development.Strong customer service skills (in‑person, phone, and electronic).Analyst/systems experience in large‑scale IT environments.#J-18808-Ljbffr