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Academic Support Services Team Lead (Doctor of Medicine Program, CLE)

Geisinger

Scranton, PA

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JOB DETAILS
SKILLS
Assistive Technology, Best Practices, Budgeting, Canvas, Coaching, Cognitive Science, Communication Skills, Computer Skills, Contact Management, Copying Machines, Customer Support/Service, Database Administration, Database Management Software/Systems (DBMS), Database Technology, Desktop Publishing, Driver's License, Educational Administration, Fax Machines, Financial Management, Financial Reporting, Forecasting, Health Science, Higher Education, Identify Issues, Interpersonal Skills, Leadership, Logistics Management, Mathematics, Medicine, Metrics, Multitasking, Nursing, Office Equipment, Organizational Skills, Patient Care, Payroll Management, Policy Development, Presentation Software, Presentation/Verbal Skills, Printers, Problem Solving Skills, Project/Program Management, Psychology, Record Keeping, Regulations, Root Cause Analysis, Safety Standards, Sales, School Management, Spreadsheets, Strategic Planning, Systems Maintenance, Team Lead/Manager, Technical Strategy, Technical Writing, Time Management, Training/Teaching, Word Processing, Writing Skills
LOCATION
Scranton, PA
POSTED
30+ days ago
Job Summary


This position is responsible for providing high-quality, individualized academic support services to medicine students at Geisinger College of Health Sciences. The Academic Support Services Team Lead will apply principles of cognitive learning science to help students develop effective learning strategies, oversee a peer tutoring program, and support sessions designed to enhance academic success from pre-matriculation through graduation. This position requires professionalism, collaboration, and a commitment to student success. The Academic Support Services Team Lead will uphold the integrity and reputation of the institution and adhere to all relevant policies and procedures.

Job Duties

+ Provide individualized academic coaching to doctor of medicine (MD) students, focusing on cognitive learning science, metacognition, time management, and strategic study skills.

+ Support the assistant director of the CLE with group workshops and learning strategy sessions tailored to the needs of MD students at various stages of their academic journey.

+ Oversee and support continued development the peer tutoring program for MD students, including:

+ Developing program structure, goals, and evaluation metrics.

+ Recruiting, training, and supervising peer tutors.

+ Coordinating tutorial sessions and managing logistics.

+ Establishing systems for tracking participation and outcomes.

+ Oversee the tutorial payroll and manage the school of medicine tutor budget of the CLE

+ Monitor student progress and maintain accurate records of student contacts, referrals, and outcomes.

+ Collaborate with faculty and staff to identify students in need of academic support and develop targeted interventions.

+ Maintain a database system to track student engagement and outcomes for continuous program improvement.

+ Assist with CLE programming, including orientation, graduation, and strategic planning initiatives.

+ Attend Student Affairs staff meetings and contribute to accreditation reporting as needed.




Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.


Position Details



QUALIFICATIONS




EDUCATION/EXPERIENCE AND/OR TRAINING



+ Bachelor’s degree in education, nursing, psychology, or related field required.


+ Master’s degree in education, higher education administration, learning sciences, or related field preferred.


+ Minimum of 3 years’ experience providing academic support services in higher education, preferably in a health sciences or nursing context.





LICENSES OR CERTIFICATIONS



+ If driving is required in order to complete the essential functions of this position, a valid Pennsylvania driver's license is required.





TOOLS AND EQUIPMENT:



+ Use various office equipment, i.e., copier, fax, shredder, printer, etc.





WORK-RELATED KNOWLEDGE



+ Demonstrated ability to build rapport and provide assessment and intervention services to graduate students.


+ Demonstrated knowledge of learning theory, universal design, assistive technology, strategic study skills and effective time management planning required. Ability to develop an effective working rapport with students that include strong interpersonal and assessment skills. Data base management skills


+ Strong computer skills to include data base management and Canvas.





MENTAL DEMANDS typically required




CONCENTRATION AND ATTENTIVENESS



+ High level of decision making (major impact on employer)


+ High level of record keeping


+ High pressure for results (e.g., revenue, sales quotas, productivity, etc.)


+ Independent judgment and discretion


+ Manage multiple projects and tasks


+ Respond to angry and upset individuals


+ Read and comprehend instructions and work orders





PHYSICAL DEMANDS typically required




CONSTANTLY INCURRED (more than 75% time on job)



+ Ability to communicate orally


+ Ability to hear conversation


+ Ability to balance specific visual requirements





FREQUENTLY INCURRED (25-75% time on job)



+ Ability to sit


+ Repetitive finger movement


+ Use of color vision





OCCASIONALLY INCURRED (up to 25% time on job)



+ Ability to operate truck/motor vehicle







KNOWLEDGE, SKILLS, AND ABILITIES




PROBLEM-SOLVING SKILLS



+ Identify problems, investigate the root-cause, and make recommendations for solutions





VERBAL COMMUNICATION SKILLS



+ Use verbal skills to transfer information to large groups and/or influence others





WRITTEN COMMUNICATION SKILLS



+ Prepare business documents, client case notes, technical reports, manuals, articles, financial reports, etc.





MATH SKILLS



+ Financial management, budgetary responsibility, forecasting/projections, etc.





COMPUTER SKILLS



+ Database and contact management software


+ Desktop publishing


+ Internet and email


+ Presentation software


+ Spreadsheet software


+ Word processing software





OTHER CHARACTERISTICS



+ Follow established confidentiality policy, safety standards, or applicable regulation


+ Knowledge of customer service best practices


+ Leadership and supervisor skills


+ Organizational skills



Education


Bachelor's Degree- (Required), Master's Degree- (Preferred)

Experience


Minimum of 3 years-Related work experience (Required), Minimum of 2 years-Education (Preferred)

Certification(s) and License(s)




OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.



We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

About the Company

G

Geisinger

For communities across the country, health doesn’t have to be a destination: It can be a daily opportunity. At Geisinger, we empower our communities to do well and be well by removing barriers to advanced healthcare in all the moments where health makes its home. For more than 100 years, we’ve served our region while working to create a national model for improving health. Today, we’re focused on bringing them services that improve every facet of life to drive total health, inside and out.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
WEBSITE
https://jobs.geisinger.org/