Academic Partnership Liaison (Cleveland-area)

Posting Details

Position Information

Position Title Academic Partnership Liaison (Cleveland-area) Position Type Admin/Professional Department Office of SVP for Academic Affairs Full or Part Time Full Time Pay Grade MN9

Position Summary Information

Department Specific Information

Join Northeast Ohio Medical University (NEOMED) for this exciting opportunity as we begin the foundation of a new partnership in Cleveland, Ohio. This on-site position as Academic Partner Liaison is a high-visibility, service-forward professional role serving as the primary representative for NEOMED faculty, students, and partners, at our Cleveland-area affiliates.

The ideal candidate has strong written and verbal communication skills, customer service experience, and a professional approach to relationship management. They are highly organized, able to manage multiple priorities independently, and exercise sound judgment, discretion, and confidentiality in a complex environment.

At NEOMED, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to apply.

Starting Salary Range: $53,650-$63,486, commensurate with experience.

Benefits & Perks

NEOMED is committed to supporting your health, well-being, and long-term success-both at work and beyond. Our comprehensive benefits package is designed to help you thrive.

Healthcare Coverage

Competitive medical, dental, and vision insurance through Medical Mutual

Flexible Spending Account (FSA) or Health Savings Account (HSA)

Short-and long-term disability coverage, Long-term care coverage options, and Life insurance

Retirement

State retirement plan with 14% employer matching to help you plan for the future

Paid Time Off

Generous vacation and sick leave, in addition to 11 paid holidays each year

Additional Benefits

Educational benefits with our partner universities (Policy#3349-07-45)

Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification

Employee wellness activities and initiatives that support a healthy work-life balance

Summary

The Academic Partnership Liaison is a high-visibility, service-forward professional role serving as the primary onsite representative for Northeast Ohio Medical University (NEOMED) faculty, and partners at our Cleveland-area affiliates.

This role delivers a seamless, personalized, and welcoming experience for physicians, faculty, and residents engaged in clinical education and academic collaboration. The Liaison exercises independent judgment, discretion, and proactive problem-solving to anticipate needs, resolve issues, and ensure that every interaction reflects the professionalism and values of NEOMED. This position plays a critical role in sustaining strong institutional partnerships and supporting faculty success within a complex academic medical environment.

Principal Functional Responsibilities

Faculty Support and Engagement

• Serve as the primary onsite resource for affiliated medical staff, faculty, residents, and visiting educators affiliated with NEOMED, providing polished professional, service‑oriented support.
• Coordinate faculty onboarding, appointments, and access to NEOMED systems and resources, ensuring clarity, accuracy, and confidentiality.
• Build strong relationships with health system leaders and faculty to identify and address needs and provide personalized assistance.
• Support faculty with time‑sensitive administrative and academic tasks requiring discretion and follow‑through.

NEOMED Partnership and Liaison Responsibilities

• Serve as the primary onsite liaison providing seamless access to NEOMED services and resources.
• Represent NEOMED at hospital meetings, events, celebrations, and ceremonies.
• Actively participate in activities that strengthen the partnership between NEOMED and our Cleveland-area affiliates.
• Facilitate connections between hospital-based faculty and university faculty for teaching, research, and collaborative initiatives.

Miscellaneous Duties: Perform other duties assigned in support of faculty, students and institutional partnerships.

Qualifications

• Minimum three years of relevant professional experience in customer service, hospitality, healthcare, academic, or administrative role
• Demonstrated ability to work collaboratively with diverse stakeholders, including physicians, faculty, students, and senior leaders
• Proficient with Microsoft Office Suite

Preferred Qualifications

• Associate's degree
• Familiarity with learning management systems, scheduling platforms, or academic coordination tools
• Experience supporting faculty, physicians, or students in a service-oriented role
• Provide excellence in high-touch customer service, professionalism, and relationship management
• Strong organizational skills with the ability to manage multiple priorities independently
• Excellent verbal and written communication skills
• Ability to exercise sound judgment, discretion, and confidentiality in a complex environment

Physical Requirements

Must be able to utilize a phone, computer and other office equipment. Ability to make rounds throughout hospital facilities to engage with faculty and staff. This position is located at University Hospitals in Cleveland, OH, and requires the ability to travel to other affiliated sites in the area.

Posting Detail Information

NEOMED Campus Safety Guidelines

In an effort to keep our campus community as healthy and safe as possible, NEOMED may require vaccinations as a condition of attendance and employment. This policy will allow for exemption of the vaccination requirement for those individuals with valid medical reasons, sincerely held religious beliefs and matters of conscience.

Close Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • This position is located at University Hospital Cleveland Main Campus and will require travel to other Cleveland-area clinical partner sites.. Please ensure you are comfortable working in this location.

• Yes, I understand the position is located in Cleveland and can reliably commute or relocate.

• No, I am not interested in working in the Cleveland area.

• • What are your salary expectations for this position?

(Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application
• Statement of Values

Optional Documents