Academic Advisor for Online Programs

Academic Advisor for Online Programs

Salary

$44,500.00 - $47,750.00 Annually

Location

Main Campus - 225 S University Ave, St. George 84770, UT

Job Type

Full-Time Staff

Job Number

26PRO630-1

Division

Academic Affairs

Department

Utah Tech Online

Opening Date

05/20/2026

Closing Date

6/7/2026 11:59 PM Mountain

• Description
• Benefits
• Questions

Position Announcement

Reporting to Utah Tech One-Stop and in collaboration with Program Directors, College Deans, and Academic Advisement, the Academic Advisor for Online Programs assists in the recruitment, program matriculation, academic advising, and general learner support activities associated with select online programs. Provides a concierge-like service in supporting new and current students throughout their online program experience.

Responsibilities

• Serve as the principal and initial source of information regarding assigned online programs for prospective and current students.
• Assist students through the inquiry, registration, program matriculation, and graduation process for select online programs.
• Liaise with students and support agencies to aid in the success of the student.
• Research individual student records, verify data, and troubleshoot issues using institutional student information and customer relationship management systems.
• Strategically plan degree pathways with students from all backgrounds and experience.
• Prepare and report on enrollment, processes, graduation, and outcomes as defined by supervisor and academic department program liaison.
• Attend professional development opportunities for advisement and the college; serve on various university committees.
• Coordinate with the Registrar's Office and other higher education institutions to help students navigate the transfer process and the successful articulation of courses.
• Compose personalized communications to students while utilizing template components and incorporating current marketing messages.
• Provide feedback, recommendations, and ideas for improving the overall online student experience.
• Support projects and initiatives as assigned.

Qualifications

• Bachelor's degree in a related field required; Master's degree preferred.
• At least two years' experience in high-volume customer service required.
• Proven ability in using Microsoft Word and Excel, databases, and cloud applications.
• Experience with student information systems (SIS), customer relationship management (CRM), and other information systems required; experience with Banner, Element 451, and EAB Navigate preferred.
• Excellent oral and written communication skills.
• Strong organizational and interpersonal skills.
• Ability to build rapport with prospective and existing students.

Supplemental Information

POSITION DETAILS, COMPENSATION AND BENEFITS: Full-time overtime-exempt staff position. Annual salary of $44,500 for Bachelor's degree-qualified candidate and $47,750 for Master's degree-qualified candidates. Desired start of July/August 2026. Excellent benefits package included that begins on start date; includes medical, dental, vision, disability, and life insurance, employee assistance and wellness programs, retirement plan contributions, and undergraduate tuition waivers for employees and eligible dependents, as well as paid holidays in addition to sick and vacation leave accruals. See https://humanresources.utahtech.edu/employee-benefits/ under "Benefits Summary" for more details.

ELECTRONIC APPLICATION PROCEDURES: Application review begins June 8, 2026. Submit application materials (including resume contents and contact information for three professional references) and upload a cover letter electronically.

ABOUT THE UNIVERSITY: Utah Tech University is an open, comprehensive, polytechnic institution, committed to exceptional student learning and success that has adopted an instructional approach of "active learning. active life." and a culture of innovation and entrepreneurship. We seek faculty and staff committed to creating an active, applied and career-oriented learning environment that is student-centered. Established in 1911 as a community college and in 2013 as a state university, our University is located in picturesque southwestern Utah, approximately 120 miles northeast of Las Vegas. The area is renowned for its red rocks, desert climate, over 300 days of sunshine annually, and featuring easy access to world-class outdoor recreational opportunities. Click here to learn more about the University.

Utah Tech University is a fast-growing Utah public institution of higher education, with more than 13,000 students. We offer over 250 programs, including doctoral, masters, bachelors, associates, certificates, endorsements, minors, and/or emphases. We seek faculty and staff committed to creating an active, applied, and career-oriented learning environment that is student-centered, who bring new ideas, possess values and career aspirations aligned with the University's mission and vision, and are inspired to build a premier open, comprehensive, polytechnic university.

Utah Tech employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must provide employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

Utah Tech is committed to providing access and reasonable accommodations in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at hr@utahtech.edu or 435-652-7500.

Utah Tech University does not discriminate on the basis of race, religion, color, national origin, citizenship, sex (including sex discrimination and sexual harassment), sexual orientation, gender identity, age, ancestry, disability status, pregnancy, pregnancy-related conditions, genetic information, military status, veteran status, or other bases protected by applicable law in employment, treatment, admission, access to educational programs and activities, or other University benefits or services. For more information or contact information, please visit https://titleix.utahtech.edu/reporting-discrimination/.

For important information regarding academics, campus safety, student services, employment laws, and other regulatory requirements, visit Utah Tech University's Right-to-Know https://utahtech.edu/right-to-know/ and Clery Act https://police.utahtech.edu/clery-act websites.

Click here to visit https://humanresources.utahtech.edu/employee-benefits/ to learn more about the wonderful benefits available to you as a Utah Tech employee!

Highlights from Utah Techs benefits package include:

• 14.2% retirement contribution, paid 100% by the employer (no match required), vested on day 1 of full-time employment;
• Regular undergraduate tuition waiver (paid at 100%) for employee, spouse, and unmarried dependent children to take courses at Utah Tech;
• Full medical, dental, and vision plans, with low employee-paid premiums, that begins on day 1 of full-time employment;
• Flexible Spending Accounts or Health Savings Accounts available;
• Employer-paid basic life insurance & disability insurance coverage from day 1 of full-time employment;
• Generous staff leave accruals, plus 12 paid holidays per calendar year.

01

The following attachments are required to apply for this position. The size limit on a single attachment is 5 MB. You may attach up to 10 attachments. If you do not submit all of the required documents, your application may not receive full consideration. You will not be able to edit or add to your application once it has been submitted. Cover Letter Resume Contact information (including email) for three professional references Have you uploaded these documents?

• Yes
• No

02

Will you hold at least a Bachelors degree in the required area for this position by the desired start date?

• Yes
• No

03

Do you currently have at least two years of experience as listed in the job announcement?

• Yes
• No

Required Question

Employer Utah Tech University

Address Human Resources

225 S. University Avenue

St. George, Utah, 84770

Phone 435-652-4520

Website http://humanresources.utahtech.edu