Manager of External Programs

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The Department of Public Health at Tewksbury Hospital is accepting applications for a Manager of External Programs. This role offers a unique opportunity to oversee critical facilities operations, regulatory compliance, external program coordination, and capital project management in a healthcare environment dedicated to patient care, safety, and wellness. Serving a diverse campus that includes inpatient hospital services, residential recovery programs, and multiple state agencies, this position is essential in ensuring a safe, efficient, and collaborative environment for patients, staff, and community partners.

The ideal candidate will thrive in a fast-paced setting where healthcare operations, facilities management, compliance, and strategic planning intersect. This role provides the opportunity to lead high-impact initiatives involving Joint Commission standards, DCAMM construction and capital projects, infrastructure modernization, and cross-agency collaboration. Candidates who are passionate about public service, operational excellence, healthcare environments, and building strong partnerships will find this position especially rewarding. The Commonwealth offers a comprehensive benefits package, opportunities for professional growth, and the chance to make a meaningful impact on public health operations across Massachusetts.

Please note: This is a 37.5 hour per week position, working Monday-Friday, 7:00am-3:00pm.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Oversee facilities operations, engineering functions, grounds services, water systems, and external program infrastructure to ensure safe, efficient, and compliant operations across the Tewksbury Hospital campus.
• Manage and monitor preventative maintenance programs, work order systems, records management, and operational processes to maintain regulatory compliance and operational effectiveness.
• Coordinate and supervise activities related to facility maintenance, utilities, sanitation, safety, energy conservation, and environmental compliance for hospital and external program buildings.
• Lead oversight of Joint Commission Environment of Care, Life Safety, and Emergency Preparedness standards to ensure compliance with healthcare accreditation and regulatory requirements.
• Serve as the operational lead for regulatory compliance activities, inspections, documentation management, and corrective action planning related to healthcare facility standards and codes.
• Collaborate with external vendors, program directors, contractors, architects, engineers, and state agencies to support facility improvements, infrastructure projects, and ongoing campus operations.
• Manage capital construction and facilities projects, including project tracking, bid and procurement compliance, contract oversight, and coordination with DCAMM and other regulatory entities.
• Develop and implement operational policies, procedures, quality improvement initiatives, and strategic planning efforts to enhance facility performance, safety, and service delivery.
• Supervise departmental staff and managers within engineering, grounds, water operations, and external program coordination functions, including performance management, scheduling, and operational oversight.
• Participate in cross-functional emergency planning initiatives and support campus-wide operational continuity efforts to ensure patient, staff, and visitor safety.

Preferred Qualifications:

• Experience managing facilities operations, engineering systems, or infrastructure projects within a hospital, healthcare, or large institutional environment.
• Strong knowledge of Joint Commission standards, CMS regulations, Environment of Care requirements, and Life Safety compliance.
• Demonstrated experience overseeing capital projects, construction management, or large-scale facilities renovations in a regulated environment.
• Familiarity with DCAMM processes, public procurement laws, and state contracting requirements related to construction and facilities management.
• Experience supervising multidisciplinary teams, including engineering, maintenance, grounds, utilities, or facilities operations staff.
• Strong project management, organizational, and strategic planning skills with the ability to manage multiple priorities simultaneously.
• Experience developing and implementing operational policies, preventative maintenance programs, and quality improvement initiatives.
• Excellent interpersonal, communication, and collaboration skills with the ability to build productive relationships across agencies, vendors, contractors, and leadership teams.
• Proficiency with Microsoft Office applications and computerized maintenance management systems, including data tracking, reporting, and analysis tools.
• Professional licensure, certifications, or credentials related to construction management, facilities operations, engineering, HVAC, plumbing, electrical systems, or MCPPO designation preferred.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at: MA Department of Public Health

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests.

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. # 4.

'',''!*!

The Department of Public Health at Tewksbury Hospital is accepting applications for a Manager of External Programs. This role offers a unique opportunity to oversee critical facilities operations, regulatory compliance, external program coordination, and capital project management in a healthcare environment dedicated to patient care, safety, and wellness. Serving a diverse campus that includes inpatient hospital services, residential recovery programs, and multiple state agencies, this position is essential in ensuring a safe, efficient, and collaborative environment for patients, staff, and community partners.

The ideal candidate will thrive in a fast-paced setting where healthcare operations, facilities management, compliance, and strategic planning intersect. This role provides the opportunity to lead high-impact initiatives involving Joint Commission standards, DCAMM construction and capital projects, infrastructure modernization, and cross-agency collaboration. Candidates who are passionate about public service, operational excellence, healthcare environments, and building strong partnerships will find this position especially rewarding. The Commonwealth offers a comprehensive benefits package, opportunities for professional growth, and the chance to make a meaningful impact on public health operations across Massachusetts.

Please note: This is a 37.5 hour per week position, working Monday-Friday, 7:00am-3:00pm.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Oversee facilities operations, engineering functions, grounds services, water systems, and external program infrastructure to ensure safe, efficient, and compliant operations across the Tewksbury Hospital campus.
• Manage and monitor preventative maintenance programs, work order systems, records management, and operational processes to maintain regulatory compliance and operational effectiveness.
• Coordinate and supervise activities related to facility maintenance, utilities, sanitation, safety, energy conservation, and environmental compliance for hospital and external program buildings.
• Lead oversight of Joint Commission Environment of Care, Life Safety, and Emergency Preparedness standards to ensure compliance with healthcare accreditation and regulatory requirements.
• Serve as the operational lead for regulatory compliance activities, inspections, documentation management, and corrective action planning related to healthcare facility standards and codes.
• Collaborate with external vendors, program directors, contractors, architects, engineers, and state agencies to support facility improvements, infrastructure projects, and ongoing campus operations.
• Manage capital construction and facilities projects, including project tracking, bid and procurement compliance, contract oversight, and coordination with DCAMM and other regulatory entities.
• Develop and implement operational policies, procedures, quality improvement initiatives, and strategic planning efforts to enhance facility performance, safety, and service delivery.
• Supervise departmental staff and managers within engineering, grounds, water operations, and external program coordination functions, including performance management, scheduling, and operational oversight.
• Participate in cross-functional emergency planning initiatives and support campus-wide operational continuity efforts to ensure patient, staff, and visitor safety.

Preferred Qualifications:

• Experience managing facilities operations, engineering systems, or infrastructure projects within a hospital, healthcare, or large institutional environment.
• Strong knowledge of Joint Commission standards, CMS regulations, Environment of Care requirements, and Life Safety compliance.
• Demonstrated experience overseeing capital projects, construction management, or large-scale facilities renovations in a regulated environment.
• Familiarity with DCAMM processes, public procurement laws, and state contracting requirements related to construction and facilities management.
• Experience supervising multidisciplinary teams, including engineering, maintenance, grounds, utilities, or facilities operations staff.
• Strong project management, organizational, and strategic planning skills with the ability to manage multiple priorities simultaneously.
• Experience developing and implementing operational policies, preventative maintenance programs, and quality improvement initiatives.
• Excellent interpersonal, communication, and collaboration skills with the ability to build productive relationships across agencies, vendors, contractors, and leadership teams.
• Proficiency with Microsoft Office applications and computerized maintenance management systems, including data tracking, reporting, and analysis tools.
• Professional licensure, certifications, or credentials related to construction management, facilities operations, engineering, HVAC, plumbing, electrical systems, or MCPPO designation preferred.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at: MA Department of Public Health

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests.

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. # 4.

'',''!*!

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. A Bachelor''s degree in a related field may be substituted for two (2) years of the required experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don''t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

'',''!*!

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. A Bachelor''s degree in a related field may be substituted for two (2) years of the required experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don''t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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