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A014 - SDT - Senior

V-Soft Consulting Group, Inc.

Washington, DC

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Adobe Product Family, Apple iCloud, Asset Management, Asset Management Software, CDE (Common Desktop Environment), Cisco Network Systems, CompTIA A+, Compensation and Benefits, Consulting, Data Quality, Endpoint Security, Fortune 500 Customers, Help Desk, Hewlett-Packard Product Family, ITIL (IT Infrastructure Library), Identify Issues, Internet Portal, Maintenance Services, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Resolve Customer Issues, Sales Management, Service Level Agreement (SLA), ServiceNow, Software Development, User Account Administration, ZenDesk, iOS
LOCATION
Washington, DC
POSTED
3 days ago
SDT - Senior (Hybrid)
Primary Location: Washington, District of Columbia

V-Soft Consulting is currently hiring for a SDT - Senior for our premier client in Washington, District of Columbia.

WHAT YOU’LL NEED:
Technical Requirements and Certifications »
  • ITIL v4 Foundation.
  • CompTIA A+ certification.

Education and Experience »
At least five (5) years of experience in the following:
  • Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management.
  • Providing help desk support for iOS devices, iOS-based applications, and iCloud account management.
  • Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets.
  • Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.

Preferred Experience: At least five (5) years of experience in the following:
  • Endpoint protection and management tools such as Cisco AMP, Absolute, or HP Sure Click.
  • IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.

WHAT YOU’LL DO:
Job Responsibilities:
  • Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
  • Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
  • Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
  • Interact with network team and application development teams to restore services and/or identify and correct issues.
  • Respond to service requests and service incidents reported by staff via phone, email, or web portal.
  • Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.
  • Simulate or re-create user problems to resolve incidents.
  • Recommend system modifications to reduce user problems and service incidents.

Interested?
Qualified candidates should send their resumes to mtaher@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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About the Company

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V-Soft Consulting Group, Inc.