911 Shift Supervisor

911 Shift Supervisor

Salary

$37.28 - $51.01 Hourly

Location

1800 W. Old Shakopee Road, Bloomington, MN

Job Type

Full Time

Job Number

2026-00052

Department

Police

Opening Date

06/09/2026

Closing Date

6/30/2026 11:59 PM Central

FLSA

Non-Exempt

Bargaining Unit

NU

• Description
• Benefits
• Questions

Primary Objective

We are excited to announce an opening for a 911 Shift Supervisor position within our department.

This is a great opportunity for an experienced public safety telecommunicator who is ready to take the next step into leadership and make a meaningful impact on both our team and our operation. We are looking for someone who is passionate about 911, engaged in the culture and success of the department, and motivated to help lead, mentor, and support others.

Candidates will have prior 911 telecommunications experience, including experience as a certified Communications Training Officer (CTO). We are seeking someone who leads by example, communicates professionally, supports teamwork, and is committed to helping others grow and succeed in a fast-paced public safety environment.

This position primarily supports evening and night shift operations, with schedule flexibility to meet operational and supervisory needs.

If you have ever considered stepping into leadership, this is an opportunity to challenge yourself, grow professionally, and help shape the future of our communications center. Additional information regarding the position, expectations, and opportunities within the role can be learned through the application process.

We encourage interested candidates to apply and explore whether this next step may be the right fit for you.

The City of Bloomington is seeking an individual to oversee and coordinate the operations of a 24-hour public safety communications center during an assigned shift. This position provides direct supervision to Public Safety Telecommunicators and call-takers on duty, ensuring adherence to protocols and ensure the timely processing of emergency and non-emergency police, fire, and EMS calls for service. The 911 Shift Supervisor supports administrative functions, participates in training and quality assurance efforts, and serves as acting Dispatch Supervisor in their absence.

CITY VALUES & EXPECTATIONS

• Develops, supports, and models a positive and productive workplace culture based on respect, dignity, honesty, and integrity. Allows staff to grow and succeed by providing opportunities for increased responsibility and creating a positive work culture
• Supports and advances organizational development efforts such as developing a high performing organization, employee engagement, workforce development, inclusion and equity, and performance measurement efforts
• Works cooperatively with others; develops and maintains respectful and effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions
• Proactively resolves conflicts and misunderstandings in order to ensure a respectful and inclusive workplace
• Seeks to understand the legacy of structural racism, and its impact on employees and the residents we serve; identifies any implications and adverse equity impacts when developing or reviewing policies, projects, activities and interactions with stakeholders
• Embraces the Citys shared values and contributes towards accomplishing the Citys vision and goals by being creative, innovative, continuously learning, and communicating clearly

Examples of Duties

• Supervise and coordinate the daily operations of assigned shift, ensuring appropriate staffing levels and equitable workload distribution.
• Monitor call-taking and dispatching activity to ensure compliance with department protocols, regional procedures, and applicable laws.
• Provide real-time coaching, support, and guidance to communications personnel handling high-risk or complex incidents.
• Serve as an initial point of contact for shift-related employee concerns, technical issues, or escalations; resolve or refer issues as appropriate.
• Assist with scheduling, shift coverage, and coordination of breaks to maintain operational readiness.
• Conduct or assist with on-the-job training, mentoring, and documentation of new or probationary employees.
• Monitor performance and provide input for employee evaluations and corrective actions in coordination with the Dispatch Supervisor.
• Review and evaluate incident recordings and CAD entries for quality assurance and training purposes.
• Ensure accurate and timely documentation of major incidents, equipment malfunctions, or shift-related concerns.
• Serve as liaison between dispatch staff and police, fire, EMS, and other public safety partners during the shift.
• Assume Dispatch Supervisory duties during absences or as assigned.
• Perform the work of a Public Safety Telecommunicator as needed.
• Serve as the Assistant Terminal Agency Coordinator (TAC), ensuring compliance with all Bureau of Criminal Apprehension (BCA) rules and guidelines; assist with monthly validations, biannual audits, and other NCIC/Hot Files compliance-related responsibilities.
• Perform other duties as assigned or required.

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED

• Strong leadership, decision-making, and conflict resolution skills.
• Ability to remain calm and exercise sound judgment under pressure or during critical incidents.
• Effective interpersonal communication skills to interact with staff, sworn personnel, and the public.
• Attention to detail and commitment to accuracy and accountability.
• Familiarity with federal, state, and local regulations affecting emergency communications, including confidentiality and public records laws.

Minimum/Desirable Qualifications

MINIMUM QUALIFICATIONS

• High School graduate or equivalent
• Five years of increasingly responsible experience in emergency communications dispatching, such as Communications Training Officer or similar, including one year as a lead or senior dispatcher.
• Comprehensive knowledge of police, fire, and EMS dispatch operations, procedures, and technology, including CAD and radio systems.

DESIRABLE QUALIFICATIONS

• Associates degree or higher in communications, public safety or a related field.
• Emergency Number Professional or Registered Public Safety Leaders certification.
• Previous supervisor experience.
• Ability to speak a second language, in addition to English that has a recognized presence in the community. (Spanish, Somali, Vietnamese, Chinese Mandarin, Cambodian, etc.)

Supplemental Information

SUPERVISION OF OTHERS

This position supervises employees on a designated shift.

Anticipated Hiring Range: $37.28 - $43.61 Hourly

2026 Full Salary Range: $37.28 - $51.01 Hourly

Full-Time; Non-Exempt; Non-Union; Benefits Eligible

The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black, indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change

Benefits for regular, full-time employees of the City of Bloomington (with the exception of 24 hour firefighters and 24 hour fire fighter/paramedics) include the following:

• 10 days paid vacation per year
• 13 days paid personal leave per year
• 13 paid holidays per year
• 12 weeks paid parental leave
• Employee health and dental insurance
• Paid employee life insurance
• Paid employee disability insurance
• Employer/employee paid pension
• Deferred compensation
• Tuition assistance program
• Health club membership reimbursement
• Flexible spending account
• Employee Assistance Program
• Other optional benefits
• Great suburban location, on bus line
• Free employee parking
• (Union contracts may vary from the above list.)

01

The City of Bloomington (City) is asking you to supply information (data) as part of your application for employment with the City. The Minnesota Government Data Practices Act (MGDPA) classifies this data as private data about you. The law does not require you to provide the data and there is no legal consequence for refusing to provide the data. However, if you do not provide the requested data, the City may not have enough information to consider your application and you may not move forward in the selection process. If you do provide the data, City employees and its agents may have access to your private data if their work assignments reasonably require access. The hiring manager or supervisor, human resources employees, and members of an interview panel, which may include non-City employees, will have access to some of your private data during the application and selection process. State or federal law or a court order may allow others to have access to your data also. The City will not disclose any of your private data to any member of the general public without your permission. The MGDPA classifies the following information as public data about applicants: veteran status, relevant test scores, rank on eligible list, job history, education and training, and work availability. If you are a finalist for the position, your name is also public. A "finalist" is a person the City selects for an interview. Do you agree to supply the data the City is requesting as part of your application for employment?

• Yes
• No

02

This is a reminder that you should check your Spam/Junk folder as emails from the City of Bloomington might end up being received in those folders and not your inbox. Please note that the City wont send out communications until after the job posting has officially closed unless the posting clearly states otherwise. Please acknowledge that you have read and understood this informational message.

• Yes
• No

03

I understand that in order for my application to receive every consideration in the selection process, I must complete the following supplemental questionnaire completely for this position. Attaching a resume is NOT a substitute for completing an answer. If a question is answered by the statement "See Resume", the question will be treated as if there is no answer. The information I provide will be reviewed and used to determine my eligibility to move forward in the selection process. Unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. If the supplemental question is not applicable to you, please indicate N/A.

I have read and understand the above instructions regarding supplemental questions.

• Yes
• No

04

Did you read and review the Working Conditions and Physical Demands checklist and the Remote Work availability? Once you click on the link [click here], scroll down to the Other Necessary Requirements section of the Job Description to view information.

• Yes
• No

05

Please indicate your highest level of education completed.

• High School or Equivalent
• Associate Degree
• Bachelors Degree
• Masters Degree or Higher
• Not Applicable

06

If you indicated you have post-secondary education, please summarize coursework or list degree earned, area of study, name of institution and dates you attended. If not applicable to you, indicate N/A.

07

How many years of increasingly responsible experience in emergency communications dispatching, such as Communications Training Officer or similar, do you have?

• Less than 5 Years
• 5 Years
• 6-7 Years
• 8+ Years
• Not Applicable

08

If you indicated you have work experience in emergency communications dispatching, please summarize your experience including Job Title, place of employment, and relevant job duties. If not applicable, indicate N/A.

09

How many years of experience do you have as a lead or senior dispatcher?

• Less than 1 year
• 1 Year
• 2-3 Years
• 4+ Years
• Not Applicable

10

If you indicated you have work experience as a lead or senior dispatcher, please summarize your experience including Job Title, place of employment, and relevant job duties. If not applicable, indicate N/A.

11

Do you possess Emergency Number Professional or Registered Public Safety Leaders certification?

• Yes
• No

12

How many years of previous supervisor experience do you possess?

• Less than 1 Year
• 1-2 Years
• 3-4 Years
• 5-6 Years
• 7+ Years
• Not Applicable

13

If you indicated you have previous work experience supervising, please summarize your experience including Job Title, place of employment, and relevant job duties. If not applicable, indicate N/A.

14

Do you possess experience conducting or assisting with on-the-job training, mentoring, and documentation of new employees?

• Yes
• No

15

Do you possess knowledge of police, fire, and EMS dispatch operations, procedures, and technology, including CAD and radio systems?

• Yes
• No

16

Do you fluently speak a second language, in addition to English, that has a recognized presence in the community? Recognized prevalent languages in the City of Bloomington are Spanish, Somali, Vietnamese, Chinese Mandarin, and Cambodian [Khmer]. Fluent means you can sustain a conversation, demonstrate intelligible pronunciation which doesnt interfere with understanding, and communicate at informal and some formal levels.

• Spanish - FLUENT
• Somali - FLUENT
• Vietnamese - FLUENT
• Chinese Mandarin - FLUENT
• Cambodian [Khmer] - FLUENT
• I am not FLUENT in those languages or I am FLUENT in another language

17

If you indicated you speak a language other than English that you are FLUENT in, please list the language(s) and years spoken. If not applicable, please indicate N/A.

18

This question is to determine your status as a veteran under the Veterans Preference Statute, Minnesota Statutes, 43A.11. Please check the statement below which best describes your current Veterans status:

• I am not a Veteran
• I am a Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation
• I am the spouse of a deceased Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation
• I am a disabled Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation
• I am the spouse of a disabled Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation and is unable to use the preference due to the disability

19

If you are a Veteran and achieve the minimum passing rating, do you wish to apply your veterans preference bonus points? If you answer yes, you MUST complete the City of Bloomingtons Veteran Preference Questionnaire (click here) and either attach it to this application or send/deliver/fax it to the Human Resources Division with a copy of your form DD-214. Disabled veterans must also supply form FL-802 or an equivalent letter from a service retirement board. Spouses applying for preference points must supply their marriage certificate, the veterans DD-214 and FL-802 or death certificate. Your veterans preference points cannot be considered without supporting documentation. All documentation must be received in the Human Resources Division no later than 7 calendar days after the deadline date for the position.

• Yes
• No
• Not Applicable

Required Question

Employer City of Bloomington

Address 1800 W. Old Shakopee Rd

Bloomington, Minnesota, 55431

Phone 952-563-8710

Website http://BloomingtonMN.gov