911 Project Manager

Livingston County was named a 2025 Top Workplace by the Detroit Free Press! Based solely on employee feedback, the Top Workplace title is a badge of honor for the County. With over 700 employees serving within 18 departments, 6 elected offices, and 3 Courts, Livingston County's top priority is providing effective and efficient services that improve the quality of life for all of our residents.

Position Summary:

Under the supervision of the Director of 911, the Project Manager- 911 position is responsible for leading the planning, coordination, and implementation of mission-critical public safety communications projects, with a primary focus on Next Generation 911 (NG911) services. This position oversees the technological operations and infrastructure for county and non-county public safety agencies, ensuring compliance with applicable laws and industry standards. The role involves cross-agency collaboration, vendor and contract management, and the integration of advanced emergency communication systems to support effective and reliable 911 service delivery throughout Livingston County.

Benefits:

• Retirement plan includes a 401a with up to 8% employer contribution
• Comprehensive Medical, Pharmacy, Dental & Vision
• Optional HSA with an employer match
• Optional Voluntary 457 Deferred Compensation plan
• Short-term & Long-term disability & Basic Life & AD&D insurance
• Health & Dependent Flexible Spending Accounts
• Paid vacation, sick days & 13 holidays. Unused vacation and sick time rolls over
• Tuition Reimbursement
• Up to $500 annual Wellness reimbursement* & $100 incentive for completing your annual physical & Health Assessment.
• Voluntary benefits such as Pet Insurance, Accident, Critical Illness, Hospital & Whole Life policies
• Employee assistance program
• Pro-rated based on DOH

Pay Rate Information:

The 911 Project Manager position is a non-union, non-exempt position and starting pay is $41.38/hr. This position is eligible for step pay increases within our Non-Union Grade 11 Wage Scale. Top end of the wage scale for this position is $52.42/hr.

Essential Job Functions:

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

• Oversees mission-critical emergency communications projects, including system design, software development, hardware deployment, and system integration. Leads inter-departmental collaboration and communication to drive projects forward.
• Ensures all non-county public safety agencies' technological operations, as they relate to 911 service delivery, are compliant with applicable federal, State, and local laws, rules, and regulations related to NG911.
• Ensures all non-county public safety departments' equipment is in working order and maintained as it relates to the delivery of 911 services.
• Works closely with the County's IT Department and the systems support administrator to manage a variety of 911 infrastructure projects such as Logis, CAD, Bryx, WSI technology upgrades, and NG911 projects.
• Works on large and complex renovation projects, while leveraging project management best practices to drive continuous improvement and ensure high-quality outcomes.
• Reviews and/or develops various statistical and departmental reports regarding technological operations to ensure appropriate processes and outcomes. Monitors compliance with applicable laws, rules, and regulations, and investigates current trends in 911.
• Works closely with the County's IT Department to ensure all active public safety SIM cards paid for by 911 Central Dispatch are being used appropriately.
• Advises the local public safety agencies about the best practices and technology for the delivery of 911 services.
• Coordinates the preventative maintenance of the public safety fire and EMS paging system, which is located at communication tower sites throughout Livingston County.
• Meets with local public safety officials to keep them informed, involved, and to ensure their expectations are managed.
• Coordinates vehicle and equipment repair and preventative maintenance services to obtain maximum utilization and prevent operational delays in the department's response to tower and equipment outages across the county. Coordinates with LETS for vehicle and equipment purchasing. Responsible for the research, development, implementation, and maintenance of 911 vehicle mobile systems through a wireless internet structure.
• Participates in the departmental accreditation process as directed.
• Participates in community events and with organizations to promote the department's 911 image and programs.
• Attends monthly meetings of police, fire, and EMS professionals to provide updates and answer questions.
• Keeps abreast of legislative and regulatory developments, new administrative techniques, and current issues through continued education and professional growth. Attends conferences, workshops, and seminars as appropriate.
• Manages special projects, responsible for planning and designating project resources, supervising progress, and keeping the director and deputy director informed of project progress. This is done while maintaining 911 Central Dispatch's goals and vision.
• Oversees and coordinates the technology needs of the department, including CAD, mobile data computers, the Mobile Command Center (MCC), and area networking needs. Responsible for the development and implementation of an integrated CAD solution. Continuously monitors changes and updates regarding new technology affecting the department. Works with other department managers to develop/improve systems,incorporating technology and software efficiently and effectively to deliver services to meet public safety needs.
• Responsible for establishing the current long-range direction of technology, aimed at keeping 911 and its employees at the forefront of innovation, operational and technical efficiency within established guidelines.
• Functions as the primary manager for 911 vendors, contracts owned by 911, and is responsible for the effective management of such.
• Responsible for conducting needs analysis, product selection, process oversight, design, and implementation of 911 technology.
• Acts as point of contact for all 911 program functions with County IT to coordinate information and workflow.
• Responsible for generating County IT tickets for IT work that needs to be done within the department, i.e., software/hardware upgrades and any work that would touch the County's network.
• Responsible for generating County IT tickets for work done for the local public safety agencies as it relates to IT services.
• Serves as 911's Public Information Officer as it relates to 911 technology.
• Performs all other duties as assigned

Required Knowledge, Skills, Abilities and Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Requirements include the following:

• Bachelor's degree in business administration, telecommunications management, public safety, or related field and 5 years of progressively more responsible experience in information systems.
• The County, at its discretion, may consider an alternative combination of formal education and work experience.
• Valid Michigan Vehicle Operator's License.
• Ability to manage systems.
• Experience serving the public safety industry, including managing software deployment projects for 911 Centers.
• Knowledge of public safety, including applicable technologies and industry players, etc.
• Background in configuring and deploying public safety software.
• Experience in managing projects and assignments, installing, maintaining, and supporting applicable software/hardware products.
• Thorough knowledge of the professional public management techniques involved in personnel administration and resource management.
• Strong ability to coach and lead team members within 911 Central Dispatch.
• Possesses presentation skills and communicates clearly and professionally at various levels both inside and outside the department.
• Excellent time management with an ability to balance multiple projects and timelines and to meet deadlines.
• Positive attitude and strong work ethic.
• Considerable knowledge of trends in 911, developing department policies and procedures, analyzing data, maintaining paramedic equipment, providing paramedic services, handling and resolving personnel issues, and applying local, state, and federal law, rules, and regulations.
• Skill in assembling and analyzing data and preparing comprehensive and accurate reports.
• Skill in effectively communicating ideas and concepts orally and in writing.
• Ability to establish effective working relationships and use good judgment, initiative, and resourcefulness when dealing with County employees, contractors to the County, representatives of other governmental units, professional contacts, elected officials, and the public.
• Ability to assess situations, solve problems, work effectively under stress, within deadlines, and in emergency situations.
• Skill in the use of office equipment and technology, including Microsoft Suite applications and database entry.
• Ability to respond to emergencies or service needs on a 24-hour basis.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works both in an office and in the field. While in the office, the employee is regularly required to communicate in person and by telephone, read regular and small print, view, and produce written and electronic documents, and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting, stand, sit, stoop, and kneel, use hands to finger, handle, or feel, and reach with hands and arms. The employee must lift or push/pull objects of up to 15 lbs. without assistance. Accommodation will be made, as needed, for employees required to lift or move objects that exceed this weight.

The typical work environment of this job is a business office setting where the noise level is quiet and sometimes moderate. However, the incumbent could also be assigned to duties that would require working at locations outside of 911 Central Dispatch, requiring travel between work sites using a motor vehicle. In this situation, the incumbent could be exposed to loud noises and work in unsanitary conditions while performing required duties.