$50,000–$100,000 Per Year
Communication Skills, Customer Support/Service, Educational Technology, Firefighting, Government, Interpersonal Skills, Law Enforcement, Pinnacle, Presentation/Verbal Skills, Public Safety, Safety Training, Staff Training, Systems Administration/Management, Team Lead/Manager, Technical Delivery, Technical Recruiting, Telecommunications Industry, Training/Teaching
Title: Public Safety Trainer
Company: Pinnacle Telecom Group, LLC
Primary Recruiter: Stephan G.
Position Type: Full time (Contract)
Location: New York City, NY
Overview:
Client is currently recruiting for a Public Safety Trainer in New York, NY, focused on public safety training. This role supports customers in law enforcement, fire, EMS, and other public safety agencies. The ideal candidate should combine instructional experience, technical background, and adaptability to tailor training for different skill levels in public safety communications.
Required Qualifications
- Minimum 3 years of experience as a professional trainer or facilitator in a public safety, emergency communications, law enforcement, fire service, or related government environment
- Demonstrated ability to deliver technical system or software training to non-technical audiences
- Strong platform skills and classroom presence; experience managing groups of 10–15 adult learners
- Familiarity with 9-1-1 operations, emergency dispatch workflows, or public safety communications
- Excellent verbal communication and interpersonal skills
- Ability to work a flexible schedule, including evening, overnight, or weekend sessions to accommodate shift workers
- NYC residency or ability to commute to NYC on-site locations required
Preferred Qualifications
- Prior experience as a 9-1-1 dispatcher, call taker, communications supervisor, or public safety trainer
- APCO or NENA certifications (e.g., PST1, CTO, RPL, ENP) strongly preferred
- Experience training staff on a new or upgraded call handling platform
- Experience supporting large-scale technology rollouts in a government or municipal setting
Best Regards,
Stephan Gooding
Technical Recruiter
Pinnacle Telecom Group, LLC
Phone: 973-451-1630 ex.107
sgooding@pinnacletelecomgroup.com
www.pinnacletelecomgroup.com
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Pinnacle Telecom Group, LLC
Telecommunications Services