Access Control, Analysis Skills, Architectural Services, Corrective Action, Data Modeling, Data Quality, Debugging Skills, IBM WebSphere Application Server, Identify Issues, Java, Knowledge Base, Maintenance Services, Problem Solving Skills, Python Programming/Scripting Language, Scripting (Scripting Languages), Service Level Agreement (SLA), Software Patches, Systems Administration/Management, Technical Support, Test Case, Testing, Time Management, Validation Plan
Details:
Stefanini Group is hiring!
Stefanini is looking for a 3DX Support Engineer (Dearborn, MI)
For quick apply, please reach out to Fardeen Ali at 248-582-6473/Fardeen.ali2@stefanini.com
3DEXPERIENCE Level 3 (L3) Support Engineer is a technical position responsible for providing advanced troubleshooting, diagnostics, and resolution of complex production issues across the Dassault Systèmes 3DEXPERIENCE platform. This role serves as the critical bridge between core development, platform administration, and operations teams, with primary ownership of maintaining, debugging, and optimizing custom code (Data Model, JPOs, EKL, Triggers) and platform configurations as code.
Responsibilities
- Serve as the highest technical escalation point for the 3DEXPERIENCE platform, resolving critical production incidents that cannot be addressed by Level 1 and Level 2 support teams. Drive incident resolution within defined SLAs.
- Debug, patch, and enhance custom-developed components, including JPOs (Java Program Objects), MQL scripts, Python utilities, Triggers, and EKL (Enterprise Knowledge Language) rules and checks.
- Maintain and troubleshoot platform configurations, including Type/Attribute/Relationship modeling, Lifecycle and State definitions, Access Control Lists (ACLs), Trigger configurations, and UWA/Native Widgets.
- Conduct deep-dive investigations into recurring failures, system bottlenecks, and data integrity issues. Deliver permanent corrective actions and architectural recommendations rather than tactical workarounds.
- Analyze TomEE/WebSphere application server logs, database execution plans, and client-side traces to identify and remediate performance degradation across 3DEXPERIENCE apps, widgets, and services.
- Interface directly with Dassault Systèmes Support by raising and managing Service Requests (SRs) for confirmed product defects. Provide structured reproduction steps, diagnostic logs, and test cases to accelerate vendor resolution.
- Support deployment of Hot Fixes, Fix Packs (FP), and Function Releases (FR/FD). Contribute to impact analysis, regression validation, and cutover planning for platform upgrades and migrations.
- Maintain a structured knowledge base of known issues, validated workarounds, RCA reports, and operational Run Books to enable upstream support tiers and reduce mean time to resolution (MTTR).
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Stefanini International Holdings Ltd