2nd shift Operations Manager

Essential Job Functions

• Communicate daily with department supervisors regarding operational activities and performance.
• Promote and maintain safety, sanitation, and food safety standards throughout all operational areas.
• Plan production schedules and staffing requirements on a daily, weekly, and periodic basis to achieve operational KPIs.
• Partner with department supervisors and associates to maximize productivity, efficiency, and performance.
• Conduct and participate in daily operational meetings with supervisors and management staff.
• Assist in the development and training of department supervisors, management personnel, and hourly associates.
• Monitor operational performance and communicate progress toward daily objectives.
• Supervise, coach, and evaluate department supervisors and hourly associates to ensure effective job performance.
• Perform all essential job functions with or without reasonable accommodation.
• Complete and maintain daily, weekly, and monthly inspections in accordance with sanitation, food safety, and regulatory requirements.
• Evaluate facility sanitation conditions daily, assess food safety and public health risks, prioritize corrective actions, verify sanitation activities, validate results, and maintain appropriate documentation.
• Monitor shift and department performance, provide coaching and training, and administer corrective action when necessary.

Additional Responsibilities

• Collect daily check-in sheets, review attendance and call-in logs, and print picking progress reports.
• Allocate labor resources to ensure all work is completed within established productivity standards.
• Verify and monitor employee attendance.
• Post voluntary overtime or early-release ("go-home") lists as needed.
• Manage the daily utility labor pool and assign associates to fill staffing gaps.
• Finalize attendance records and complete W2W calculations.
• Lead daily supervisor meetings.
• Ensure supervisors monitor employee breaks and meal periods.
• Monitor receiving operations, lift equipment activity, and dock performance throughout the shift, reallocating labor as necessary.
• Review and administer pending disciplinary actions when appropriate.
• Adjust labor assignments following meal periods to maintain productivity.
• Ensure supervisors monitor parking lot activity at shift end.
• Complete end-of-shift reports and communication emails.

Competencies and Skills

The following competencies are essential for success in this role:

Leadership & Team Development

• Building Effective Teams – Creates a collaborative environment that promotes teamwork and achievement of goals.
• Coaching – Provides timely guidance and feedback to improve employee performance and skill development.
• Developing Others – Supports the growth and advancement of team members through training and development opportunities.
• Building Trust – Establishes credibility through integrity, consistency, and accountability.

Communication & Collaboration

• Communication – Clearly conveys information through verbal and written communication.
• Building Strategic Relationships – Develops productive partnerships to achieve organizational objectives.
• Teamwork – Actively contributes to team success and fosters collaboration.
• Inclusion – Values diverse perspectives and promotes an inclusive work environment.

Operational Excellence

• Customer Focus – Prioritizes customer needs and supports service excellence.
• Safety Awareness – Identifies and addresses safety concerns while ensuring compliance with company standards.
• Analytical Thinking – Uses data and operational metrics to make informed decisions and drive results.

Minimum Qualifications

• Knowledge of warehouse and distribution center operations.
• Self-motivated and able to work effectively with minimal supervision.
• Strong decision-making and problem-solving abilities.
• Demonstrated leadership and team management skills.
• Excellent organizational and time-management skills.
• Strong analytical abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications and warehouse management systems (WMS/WIN).
• Minimum of one (5) years of experience in logistics, supply chain, warehouse operations, or a related field.

Preferred Qualifications

• Previous distribution center management or supervisory experience.

Physical Requirements

The physical demands described below are representative of those required to successfully perform the essential functions of this position:

• Walk, bend, twist, and squat for up to 80% of the workday.
• Work in ambient and temperature-controlled environments for extended periods.
• Climb stairs and ladders as required.
• Frequently stoop, kneel, crouch, crawl, and reach overhead.
• Lift and carry up to 80 pounds for short distances.
• Work at elevated heights; no fear of heights is required.
• Possess the visual ability to perform duties requiring close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.

Potential Career Path

• Assistant General Manager (AGM)