We only HIRE the BEST!
Who We Are:
We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. To achieve this, we need top-tier team members who can dominate the field.
Who You Are:
A results-driven Customer Service Associate to be on our 2nd shift (11:00a.m to 8p.m). This role owns the daily schedule, drives booking performance, and ensures a high-level customer experience from first call through job completion. Experience with ServiceTitan is strongly preferred, as this role requires hands-on management of the dispatch board. You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge.
Key Responsibilities:
Customer service interaction
- Manage incoming calls to identify, assess, and meet the diverse needs of our customers
- Book sales appointments from leads coming from sources such as a phone call, internet, lists, etc
- Dispatch and schedule
- Keep accurate records of customer interactions
- Follow established department procedures, guidelines, and policies
- Serving our external and internal customers with urgency and grace
Skills and experience we are looking for:
- Proven customer service experience
- Strong phone contact handling
- Booking sales appointments
- Dispatch experience
- Communication experience
- Bilingual (Spanish) is helpful
- Active listening skills
- Solid computer/typing skills
- Familiarity with MS Office
- A heart to serve a variety of personalities and (potentially difficult) circumstances
- Ability to multi-task
- Ability to Prioritize
- Manage time effectively
- Willingness to go the extra mile when engaging customers
- Responsible to close up the office
A "Get It Done" Mentality
- We will provide quality service along with quality customer experience.
- Our Call center team is the "Heartbeat" of our operation and serves all departments and customers. The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Drive a Culture of Accountability & Winning
- Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day.
- Track & Dominate Your Scorecard
- Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities
Mentor & Uplift Others Around You
- Push others to be better. Support our teammates and help create a culture of continuous growth and leading
- Lifelong Learner & Growth-Minded
- You are always improving and learning from others.
- You actively seek out mentorship, coaching, and new techniques to sharpen your edge
What We Offer:
Competitive pay structure
Opportunity to directly influence revenue and operations
Career Growth Opportunities- we promote from within!
A Highly Competitive, High-Energy Culture- you will be surrounded by A-players.
Best-in-Class Training & Coaching- we invest in your success.
Industry-Leading Products & Services
Ready to drive our business to new levels?
If you''re a highly competitive, self-driven leader ready to Grow our Water Treatment and Plumbing Service, we want to talk to you.
Apply Now!